Your guide to digital season seats

The Ticats are excited to introduce free, all-digital and convenient access to your season tickets through Ticats.ca/MyTix. Digital ticketing will allow you to:

  1. Convenient online ticket management to print and forward your tickets.
  2. Improved control and distribution when sharing tickets.
  3. Reducing risk of lost, stolen, counterfeit or forgotten tickets.
  4. Quick and easy mobile entry into Tim Hortons Field using a smartphone.
  5. With the reduction of paper, greater environmental friendliness.

Digital ticketing tutorial

Accessing your MyTix account

Visit Ticats.ca/MyTix and enter your account ID, e-mail and password to begin managing your season seats. Please note, you must pay your season seat balance in full to gain access to your digital tickets.
Can’t remember your password? Click the “forgot your password” button.

 

account manager log in

Entering Tim Hortons Field: Mobile phone option

  1. Once logged into your account, select your game.
  2. Tap the arrow next to “Select an Action” and choose “View Your Tickets” from the menu.
  3. Tap your ticket(s). Then scroll down and tap “View Your Tickets“.
  4. Present your smart phone to the Guest Service Representative at Tim Hortons Field and have the bar code scanned at the gate. If you have guests and have placed multiple tickets on your smart phone, simply swipe to navigate between them.
  5. If you transfer tickets to friends prior to the game, they can also access the ticket via their phone by simply following the steps in the transfer notification they will receive via email.

 

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Entering Tim Hortons Field: Print at home option

  1. Once logged into your account, click the “Manage My Tickets” button on the right.
  2. Select the appropriate game and click “Manage This Event.”
  3. Click the “Print-at-Home” button.
  4. Select the seats you wish to print, then click the red “Print” button in the upper right corner.
  5. Present your printed tickets to the Guest Service Representative at Tim Hortons Field when you enter the gate and have the bar code scanned.
  6. To print tickets for additional, future games, click on “Manage More Tickets.”
print at home

 

Exchanging your tickets for a different game

  1. Select “Manage My Tickets”.
  2. Select a game that is eligible for MyTix Ticket Exchange.
  3. Select “Exchange seats”  Note: not all events and/or seats are eligible to be exchanged.
  4. Select seats that you wish to exchange.
  5. Once satisfied, click “exchange” in the top right corner to proceed into the seat exchange process.
  6. Read exchange policy, click “Continue to exchange”.
  7. Select the event you want to exchange into, click “Continue”.
  8. Use the map to select your new seats. Only seats labelled for exchange are available. Click “Checkout”.
  9. Confirm all exchange details, click “exchange seats”.
  10. Re-enter your password to confirm exchange, click “continue with exchange”.

Exchange

 

Forwarding your tickets

  1. Once logged into your account, click the “Manage My Tickets” button on the right.
  2. Select the appropriate game and click “Manage This Event”.
  3. Click the “Transfer Tickets” button and select the seats you wish to forward. Then click the red “Transfer” button in the upper right corner.
  4. Enter the forwarding email address and click the “Add” button. Information you enter here will be saved for future use.
  5. Select your recipient, and if you want, add a message.
  6. Check the box agreeing to the terms of use and click “Complete Transfer”.
  7. The recipient can then print the newly generated tickets from any printer or add them to an account for mobile use.

 

transfer tickets

Donating your tickets

  1. Once logged into your account, click the “Mange My Tickets” button on the right.
  2. Select the appropriate game and click “Mange This Event”.
  3. Click the “Donate To Charity” button.
  4. Select the seats you wish to donate, and then click the “Donate” button in the upper right corner.
  5. Click the “Continue To Donate” button.
  6. Select the charity you wish to donate to in the “Donate to Charity” section, and select the box agreeing to the terms and click “Donate Now”.
  7. Your tickets are donated! You can print the following confirmation page, as well a copy of the donation details will be sent to your email address.

Donation

Questions? Need help?

For more information about digital ticketing, please call a Tiger-Cats Ticket Representative at 905-547-2287.

We are dedicated to providing you with the best ticketing experience possible. Thank you again for being a very important member of our team, and for being the CFL’s best fans. We look forward to seeing you at Tim Hortons Field.