Current Employment Opportunities

Assistant Store Manager, Retail

POSITION DESCRIPTION:

As the Assistant Store Manager, you will be responsible for aiding the day-to-day supervision of the flagship retail store including sales, staff, and stock and resource management.  In this role, the individual will be focused on driving top line sales, building an environment in which excellence in customer service is a priority and offering our fans the best shopping experience available.  This individual will bring energy, inspiration and a drive to always be moving the business forward.  That energy and drive will be reflected through communication with the rest of the staff, the fans and be the foundation of the in-store culture.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • The Assistant Store Manager will help coordinate the day-to-day operations of the store with their primary focus on maximizing sales and profitability. Sales will be driven through the engagement of all customers and by providing best-in-class customer service.
  • Optimize in-store efficiencies and be one of the most visible, day-to-day consumer facing individuals for the organization.
  • Understand and execute the fundamentals of merchandising and sensibly display the merchandise so that it immediately catches the attention of customers.
  • Ensure that the store set-up is clean and the in-store presentation exceeds the expectations of the customers and lives up to the organization’s predefined brand image.
  • Provide product reviews and recommendations to upper management based on customer feedback and sales results.
  • Manage the assets of the store, reduce loss prevention and ensure the security/safety of staff and patrons.
  • Ensure that sufficient inventory levels are maintained, avoid being “out of stock” and capitalize on every sales opportunity.
  • As needed, manage ongoing customer inquiries, feedback and complaints and guarantee every person leaves the store having had a pleasant experience.
  • Assist in the development of team members through staff training and development.
  • Additional responsibilities as assigned by the Retail Operations Manager and other members of the senior leadership team.
  • Act as an additional resource for the on-site/in-store execution of Ticketing Department related functions.
  • Utilize the PCI system to fulfill single game ticket requests and report as needed to the Ticketing Department.

 

QUALIFICATIONS AND KEY SKILLS:

  • Exceptional team player willing to go above and beyond the necessary tasks to achieve organizational goals
  • Outgoing, energetic and influential
  • Excellent ability to communicate and solve problems as they arise
  • Take ownership of the business and further grow our relationships with our fan base
  • Critical thinking and analysis in all aspects of the business
  • Enthusiastic about working in a unique, fast-paced and ever changing environment
  • Proficient computer skills and willingness to learn
  • Must have availability during non-traditional workday hours – some evenings, weekends, etc. as required

Interested candidates should send a cover letter and resume to retailmanagement@ticats.ca by March 12, 2019. Please reference “Assistant Store Manager, Retail” in the subject heading. The Hamilton Tiger-Cats and Forge FC organizations thank you for your interest in being part of our Team. Only those candidates selected for an interview will be contacted.

Retail Sales Associate

Start Date: April 2019

Looking for an experience like no other?  Interested in becoming part of a dynamic team?  Have a passion for sports and being a part of something “bigger”?  If so, we want you to become a part of our team.  The Hamilton Tiger-Cats and Forge FC are hiring Retail Sales Associates for the upcoming 2019 season.

 

POSITION DESCRIPTION

Retail Sales Associates will be responsible for providing outstanding customer service through the sales of retail merchandise at their assigned outlet.  In this role, our staff will be focused on driving top line sales, strengthening an environment in which customer service is a top priority and offering our fans the best shopping experience available.  Each individual will bring energy, inspiration and a drive to always be the best.  Your passion, energy and excitement will be reflected through your interactions with our fans and is the foundation of our in-store culture.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Assist customers with locating suitable products, sizes, styles and colours
  • Handling a variety of payment options accurately and in a timely manner through our POS system (ERPLY)
  • Maintenance, merchandising and responsibility for the store location assigned
  • Monitor customer satisfaction through interactions during sales presentations
  • Responds to customer problems with a focus on problem resolution within pre-approved authority limits
  • Seek customer feedback about Tiger-Cats and Forge FC products, services and events
  • Performs other duties as delegated or assigned by the Warehouse/Online Lead, Operations Manager, Director of Corporate Partnerships and Retail and other Senior Management

 

QUALIFICATIONS

  • Exceptional team player willing to go above and beyond the necessary tasks to achieve organizational goals
  • Outgoing, energetic and passionate for providing the best fan experience on game-days and throughout the year
  • Excellent ability to communicate and solve problems as they arise
  • Enthusiastic about working in a unique, fast-paced and ever changing environment
  • Flexible availability to work irregular hours and commit to all required home/work dates a year
  • Skilled at processing transactions/payments with accuracy and with a high level of attention to detail in a short amount of time
  • Experience in a high volume retail environment an asset
  • Opportunities for additional work as Tim Hortons Field hosts new, non-football related events throughout the year
  • Proficient computer skills and willingness to learn

 

If you feel you could be an asset to the team, are interested in becoming a key member of our game-day staff and have a genuine passion for football, soccer AND retail, we’d love to hear from you!

Please submit all applications to retailassociate@ticats.ca.

Customer Assistance Team (C.A.T.)

Start Date: May 2019

The Hamilton Tiger-Cats and Forge FC are looking for energetic and enthusiastic people to join our Customer Assistance Team for the 2019 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The Customer Assistance Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts and other sporting events. In the past, external events have included: Keith Urban and Arkells concerts as well as Rugby Canada and Canada Soccer matches.

Game-Day opportunities include:

  • Ticket Scanners (Welcome Team)
  • Ushers (Section Ambassadors)
  • Guest Services Representatives
  • THF Ambassadors
  • Parking Attendants
  • Elevator Attendants

Game-Day opportunities are available at the following commitment levels:

  1. All Events (All Tiger-Cats home games, Forge FC home games and concerts/other sporting events for approximately 27 events)
  2. 2/3 of Events (All Tiger-Cats home games, six Forge FC home games and concerts/other sporting events for approximately 18 events)
  3. Only Tiger-Cats Games (All Tiger-Cats home games and concerts/other sporting events for approximately 12 events)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Ticket Scanners:

  • Greet all guests entering Tim Hortons Field in a friendly manner
  • Scan tickets upon guest entry and upon exit (through smoking gates ONLY)
  • Read tickets carefully to provide accurate directions to seating sections
  • Work efficiently in a team environment to minimize wait time and congestion at gates
  • Assist co-workers in other positions by covering for breaks

Ushers:

  • Check section before events to ensure all seats are clean and after events to identify any lost items
  • Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
  • Monitor section throughout events and resolve any minor issues or concerns that arise
  • Check to ensure that no one encroaches on guests in accessibility seating
  • Hold guests at the top of the section while football plays are ongoing
  • Interact and converse with guests to enhance their overall experience at the venue

Guest Services Representatives:

  • Address fan inquiries and concerns while stationed at a Guest Services Desk
  • Provide accurate and helpful information to guests on amenities and services provided at Tim Hortons Field
  • Quickly act upon requests or complaints from guests and refer any serious issues to supervisory teams and/or security personnel
  • Facilitate all Guest Experience programs including lost and found and incident report processes

THF Ambassadors:

  • Assist guests with accessibility needs get to their seats before events and from their seats back to a drop-off area at the end of events
  • During events, check in with guests who were assisted to ensure they are having an optimal experience at the stadium
  • Interact with guests, hand out promotional items and deliver fan recovery items to specific individuals

Parking Attendants:

  • Ensure only guests with appropriate parking passes are permitted into the correct lots
  • Quickly process cash transactions to ensure the correct amount of change is provided
  • Efficiently and safely guide vehicles to parking spots within designated lots

Elevator Attendants:

  • Greet all guests using the elevator with a friendly and helpful attitude
  • Ensure safe and efficient travel of guests while using the elevators
  • Provide correct directions to fans upon exit of the elevator

QUALIFICATIONS

Skills and Abilities:

  • Excellent customer service skills, positive attitude, and an outgoing personality
  • Great communication and organizational skills
  • Team player who excels while working with others
  • Ability to work in a fast-paced environment and make quick and accurate decisions
  • Committed individual with a strong work ethic

Education and Experience:

  • Relatable experience in a previous role
  • At least 18 years of age
  • Interest in working in the sports and entertainment industry and in a fan experience role
  • Experience in a front-line service or customer facing position

If you are interested in being a part of a monumental year and an exciting atmosphere at Tim Hortons Field, please email your resume to GEjobs@ticats.ca and include your preferred role and commitment level in the subject heading. Thank you for your interest in the positions. Only those selected for an interview will be contacted.