Current Employment Opportunities

Account Executive, Ticket Sales

OVERALL RESPONSIBILITIES

Account Executive, Ticket Sales is responsible for generating new business ticket revenue and season seat retention, with additional sales responsibilities to follow, including but not limited to group sales and flex pack sales. The role is primarily focused on retaining and selling new season seats and through targeted prospecting, face to face meetings and your own personal network. Specifically, to increase revenue for the ticket sales and service team, while leveraging new and unique ideas that will create memorable experiences for fans.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

Outside Sales:

  • Lead generation for New sales team
    • Looking for expressions of interest in 2018 information
    • Booking face to face / open house appointments for New sales team scheduled times at stadium
    • Event RSVPs / Invitations SME community
    • Targeted outbound drop offs

Retention/Inside Sales:

  • Manage assigned accounts and develop strong professional relationships with Ticats season seat holders
  • Regular communication with accounts to ensure proactive service and guarantee renewals
  • Execute client requests for seat relocation, upgrades and additionals
  • Respond to inbound customer calls/emails in a positive and timely manner
  • Execute service and retention initiatives throughout the season to promote engagement and enhance the value proposition
  • Fostering SSH relationships continuing Thank You with messaging around 2018/2019 incentive programs
    • Additional seats
    • Referrals
    • Upgrade = additional renewal rewards
  • Seat beside lists, “New inventory available” once seats are released
    • Specific targeted messaging
  • Prospect, engage and close group sales through targeted prospecting, meetings and networking channels
  • Meet or exceed weekly/monthly/quarterly Ticketing team revenue and prospecting goals
  • This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be seen as a problem-solver who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations
  • Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions
  • Participate in various Ticketing team and community events as assigned
  • Maintain accurate records in support of ticket sales and service efforts as defined by the organization
  • Other Tasks/Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger-Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report

Measurements of Success

  1. Achieved or surpassed individual and Ticketing team revenue goals
  2. Establish a qualified prospect base through internal provided data, cold-calling, meetings and networking
  3. Actively participating in all ticket sales team meetings and events

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • The successful candidate will have an established personal and professional network of contacts in the TigerTown region, with an emphasis placed on Hamilton and Greater Hamilton Area
  • Must be a great communicator!
  • Strong organizational and time management skills
  • Can create, develop and nurture relationships
  • Is positive, outgoing and enjoys sales!
  • Ability to multi-task and work under pressure in a fast paced environment
  • Is self-motivated and gets out of bed every day excited about coming to work and driving revenue

 Education and Experience:

  • Minimum 2 years applied sales experience
  • Post-secondary degree/diploma in marketing, business, sports administration or other related discipline an asset

OTHER CONSIDERATIONS

  • Will be required to work all home games, as well as weekends and evenings when necessary
  • Will be required to have access to a vehicle at all times

Interested candidates should apply to jobs@ticats.ca with ‘Account Executive, Ticket Sales’ as the title of the email. Only successful candidates will be contacted for an interview.

Operations Team Member

The Hamilton Tiger-Cats are looking for energetic, passionate, and dedicated individuals to join our Operations Team. Successful applicants will join our Team in providing world-class game day experience throughout the 2018 season at Tim Hortons Field in Hamilton.

Responsibilities and Duties:

  • Set-up and tear down of all game day marketing and corporate activations
  • Set-up all premium and non-premium ticketing areas, including but not limited to the Club, Seagram’s lounge, Field side, Suite Level, and Coors Light Patio
  • Set-up of any event spaces utilized during games or on off days
  • Assistant all other departments to ensure that the Hamilton Tiger-Cats game day experience is a success
  • Set-up all parking infrastructure and signage
  • Work in a variety of weather conditions, including the possibility of inclement weather

Ideal candidates possess:

  • A charismatic, cheerful, and energetic personality
  • Passion for football, the CFL, the Tiger-Cats, and the Hamilton community
  • A strong work ethic and the ability to work well in a team environment
  • Problem solve and think quickly on their feet
  • An ability to work well under pressure, while remaining calm in all situations

Operations Team Requirements:

  • Must be at least 18 years old
  • Must be able to work 90% of Tiger-Cats events (includes playoff games, concerts)

Contact:

  • Please send resume via email to: bchatten@ticats.ca.  We also ask that applicants include ‘Operation Team 2018’ in the subject line.
  • Thank you for your interest in the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.

Tiger-Cats Shop – Retail/Game Day Sales Associate

Looking for an experience like no other?  Interested in becoming part of a dynamic team?  Have a passion for sports and being a part of something “bigger”?  If so, we want you to become a part of our team.  The Hamilton Tiger-Cats are hiring Retail Sales Associates for the remainder of the 2018 season.

POSITION DESCRIPTION:

Retail Sales Associates will be responsible for providing outstanding customer service through the sales of retail merchandise at their assigned outlet.  In this role, our staff will be focused on driving top line sales, strengthening an environment in which customer service is a top priority and offering our fans the best shopping experience available.  Each individual will bring energy, inspiration and a drive to always be the best.  Your passion, energy and excitement will be reflected through your interactions with our fans and is the foundation of our in-store culture.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Assist customers with locating suitable products, sizes, styles and colours
  • Handling a variety of payment options accurately and in a timely manner through our POS system (ERPLY)
  • Maintenance , merchandising and responsibility for the store location assigned
  • Monitor customer satisfaction through interactions during sales presentations
  • Responds to customer problems with a focus on problem resolution within pre-approved authority limits
  • Seek customer feedback about Ticats products, services and events
  • Performs other duties as delegated or assigned by the Operations Manager, Director of Retail Operations and other Senior Management

QUALIFICATIONS AND KEY SKILLS:

  • Exceptional team player willing to go above and beyond the necessary tasks to achieve organizational goals
  • Outgoing, energetic and passionate for providing the best fan experience on Game Days and throughout the year
  • Excellent ability to communicate and solve problems as they arise
  • Enthusiastic about working in a unique, fast-paced and ever changing environment
  • Flexible availability to work irregular hours
  • Skilled at processing transactions/payments with accuracy and with a high level of attention to detail in a short amount of time
  • Experience in a high volume retail environment an asset
  • Proficient computer skills and willingness to learn

 If you feel you could be an asset to the team, are interested in becoming a key member of our Game Day staff and have a genuine passion for football AND retail, we’d love to hear from you!

Please submit all applications to us at shop@ticats.ca.

Customer Assistance Team (C.A.T.)

The Hamilton Tiger-Cats are looking for energetic and enthusiastic people to join our Customer Assistance Team for the remainder of the 2018 season! Each position plays an integral role in successfully creating and delivering world-class Guest Experience.

Some of these game-day opportunities include:

  • Ticket Scanners (Welcome Team)
  • Ushers (Section Ambassadors)
  • Guest Services Representatives
  • Parking Attendants
  • Elevator Attendants

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Ticket Scanners:

  • Greet all guests entering Tim Hortons Field in a friendly manner
  • Scan tickets upon guest entry and upon exit (through smoking gates ONLY)
  • Read tickets carefully to provide accurate directions to seating sections
  • Work efficiently to minimize wait time and congestion at gates

Ushers:

  • Check section before the game to ensure all seats are clean and check again post-game to identify any lost items
  • Correctly direct guests to their seats and resolve any issues that arise with guests who may be in the wrong seats
  • Monitor section throughout the game and ensure no one is encroaching on guests in accessibility seating
  • Hold guests at the top of the section while play is going on

Guest Services Representatives:

  • Address fan inquiries and concerns while stationed at a Guest Services Desk
  • Provide accurate and helpful information to guests on amenities and services provided at Tim Hortons Field
  • Quickly act upon requests or complaints from guests and refer any serious problems to supervisory teams and/or security personnel
  • Facilitate all Guest Experience programs, Lost and Found, and complete Incident Reports

Parking Attendants:

  • Efficiently and safely guide vehicles to parking spots within designated lots
  • Ensure only guests with appropriate parking passes are permitted into the correct lots
  • Quickly process cash transactions ensuring the correct amount of change is provided

Elevator Attendants:

  • Greet all guests using the elevator with a friendly and helpful attitude
  • Ensure safe and efficient travel of guests while using the elevators
  • Provide correct directions to fans upon exit of the elevator

QUALIFICATIONS

Skills and Abilities:

  • Great communication and organizational skills
  • Team player with strong work ethic
  • Ability to work in a fast-paced environment and make quick decisions
  • Committed individual who excels while working with others
  • Excellent service skills, attitude, and an outgoing personality

Education and Experience:

  • Relatable experience in a previous role
  • At least 18 years of age
  • Interest in working within the sport and entertainment industry, fan experience, or a customer service role
  • Experience in a front-line service/customer facing role

If you are interested in being a part of the exciting atmosphere at Tim Hortons Field, please email your resume to GEjobs@ticats.ca and include your preferred role in the subject heading. We appreciate your interest in the position, but only those selected for an interview will be contacted.

Gameday, Various Roles (Seasonal)

Please send applications to GEjobs@ticats.ca, noting which position you’re interested in.

PROMOTIONS TEAM MEMBER

Summary:

Looking for a fast paced, fun filled and high energy part-time job? Look no further! The Hamilton Tiger-Cats are looking for fun, energetic personalities for the Pioneer Promo Team! As a member of the Pioneer Promo Team you will attend all of the Hamilton Tiger-Cats home games, leaving a positive and lasting impact on Ticats fans.

Responsibilities and Duties:

  • Execute in-game promotions and events including but not limited to: pregame and post game promotions, t-shirt tosses, mascot games, flag unfurling, and fan contests
  • Encourage excitement among fans (this includes dancing, chanting, and singing)
  • Must execute a wide range of cheers and other fan engagement techniques
  • Greet and interact with customers
  • Assist with game day setup and breakdown
  • Other duties and responsibilities as assigned

Qualities of an Ideal Candidate:

  • Great sense of humor!
  • Must be 18 years old or older
  • Outgoing and motivated
  • Fan-friendly attitude and willingness to help
  • Willing to dress as mascots
  • Must be comfortable dancing in front of large audiences
  • Ability to understand game scripts and adapt quickly to changes
  • Ability to project and communicate clearly to large audiences
  • Ability to take direction
  • Able to engage and interact with fans
  • Willing to dress up for theme nights
  • Ability to work in a fast paced environment
  • Ability to deal with frequent change
  • Excellent communication skills, both oral and written
  • Must be a team player and able to work well with the promotions team
  • Must be able to work nights, weekends, and holidays in accordance with the game schedule
  • Able to commit to all 2018 Hamilton Tiger-Cats home games

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

OPERATIONS TEAM MEMBER

Summary:

The Hamilton Tiger-Cats are looking for energetic, passionate, and dedicated individuals to join our Operations Team. Successful applicants will join our Team in providing world-class game day experience throughout the 2018 season at Tim Hortons Field in Hamilton.

Responsibilities and Duties:

  • Set-up and tear down of all game day marketing and corporate activations
  • Set-up all premium and non-premium ticketing areas, including but not limited to the Club, Seagram’s lounge, Field side, Suite Level, and Coors Light Patio
  • Set-up of any event spaces utilized during games or on off days
  • Assistant all other departments to ensure that the Hamilton Tiger-Cats game day experience is a success
  • Set-up all parking infrastructure and signage
  • Work in a variety of weather conditions, including the possibility of inclement weather

Ideal candidates possess:

  • A charismatic, cheerful, and energetic personality
  • Passion for football, the CFL, the Tiger-Cats, and the Hamilton community
  • A strong work ethic and the ability to work well in a team environment
  • Problem solve and think quickly on their feet
  • An ability to work well under pressure, while remaining calm in all situations

Operations Team Requirements:

  • Must be at least 18 years old
  • Must be able to work 90% of Tiger-Cats events (includes playoff games, concerts)
  • Must comply with all Tiger-Cats personal hygiene and grooming guideline

*Interested candidates should send a cover letter and resume; to jobs@ticats.ca or mmcginley@ticats.ca*

Please reference “Operations Team Member – Your Name” in the subject heading. The Tiger-Cats thank you for your interest in being part of our Team. Only those candidates selected for an interview will be contacted.

MASCOT PERFORMER

OVERALL RESPONSIBILITIES

Perform as a Tiger-Cats mascot for all home games, as well as select community appearances and events.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Embody the spirit and character of the specific mascot personality you are asked to perform as
  • Interact with fans throughout games and events
  • Represent the Hamilton Tiger-Cats Football Club in a professional manner at all times
  • Create a fun and energetic environment on game days to enhance the in-game experience for fans
  • Ensure mascot costume is well taken care of
  • Communicate with supervisor any repairs/maintenance that the costume may need

QUALIFICATIONS

  • Must be 18 years of age or older
  • Experience with dance, gymnastics, mime, mascot and/or clowning preferred
  • A charismatic, cheerful, and energetic personality
  • Must be motivated and excited about interacting with fans of all ages
  • Able to work well with all employees in a team environment
  • Ability to handle demands of working in a mascot costume (in all weather conditions)
  • Able to work with limited peripheral vision
  • Access to a vehicle/other form(s) of transportation at all times
  • Able to lift up to 50Ibs
  • Passion for football, the CFL, the Tiger-Cats, and the Hamilton community
  • Must be available for 100% of Tiger-Cats home games in 2018, including pre-season and playoff contests

MASCOT HANDLER

OVERALL RESPONSIBILITIES

Act as the ‘eyes and ears’ for mascot performers.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Ensure the safety and well-being of each mascot performer (they are performing with limited vision and hearing)
  • Ensure the mascot performer is hydrated, and receives an appropriate amount of breaks
  • Ensure the mascot has a safe path of travel
  • Facilitate crowd control between fans and mascot
  • Interact with fans throughout games and events
  • Take photos with fans QUALIFICATIONS
  • Must be 18 years of age or older
  • A charismatic, cheerful, and energetic personality
  • Must be motivated and excited about interacting with fans of all ages
  • Able to work well with all employees in a team environment
  • Passion for football, the CFL, the Tiger-Cats, and the Hamilton community
  • Must be available for 100% of Tiger-Cats home games in 2018, including pre-season and playoff contests

Hamilton Tiger-Cats & Forge FC Internship Program

Location: 500 Sherman Avenue North and Tim Hortons Field – Hamilton, Ontario

Internship Duration: four-month term: January 9th – April 30th OR eight-month term: January 9th – August 30th.

Hourly Commitment:

  • Four-Month term: Regular business hours + 2019 Forge FC home games and special eventsat Tim Hortons Field.
  • Eight-Month term: Regular business hours + 2019 Forge FC home games, 2019 Tiger-Cats home games and special events at Tim Hortons Field.
  • Stipend: $300 per month + payment for each Forge FC and Tiger-Cats home game worked. $500 honorarium at the end of a four-month term; $1,000 honorarium after an eight-month term.

The purpose of the Hamilton Tiger-Cats and Forge FC Internship Program is to educate participants in all areas of operation of a professional sports organization, and to prepare them for entering today’s competitive career market place. Through observation and hands on experience, participants learn how to function in a high-energy professional environment, perform under pressure, show initiative in developing and executing new programs, and utilize essential time management skills. All participants will receive proper guidance, structure, and coaching to ensure their time in the Program enhances their education and career development.

REQUIREMENTS

Applicants for the Hamilton Tiger-Cats and Forge FC Internship Program must be enrolled in a degree/diploma program and obtain course credit upon completion of an internship. Ideal candidates must be hard working, dedicated, self-motivated individuals who possess exceptional interpersonal and organizational skills, and a passion for sports. Computer skills are also an asset.

PROGRAM BENEFITS

  • Internal guest speakers from various departments discussing their position, department, and background
  • Group lunches – opportunity to share challenges and success stories with fellow interns
  • Social events – networking with full-time staff and leisure/team building events
  • Professional tools – business cards, LinkedIn head shot, welcome package

INTERNSHIP POSITIONS:

  • FORGE FC BUSINESS OPERATIONS
  • GUEST EXPERIENCE & STADIUM OPERATIONS
  • TICKETING OPERATIONS, SALES & SERVICE

HOW TO APPLY:

  • Interested candidates must email a résumé and cover letter to internships@ticats.ca by Friday, November 30th
  • Email subject should read: “2019 Winter Tiger-Cats and Forge FC Internship”
  • In your email body, please also list which specific positions are of greatest interest, in order of preference.The Hamilton Tiger-Cats and Forge FC thank you for your interest in being a part of a historical year at Tim Hortons Field.

Intern, Forge FC Business Operations

This internship will provide the incumbent with an understanding of all aspects of our business as we launch Forge FC during the Inaugural Season of the Canadian Premier League. Throughout your internship you will develop an understanding of all aspects of our business, creating programs integral to the business operations across all departments (ticketing, partnerships, marketing, retail, venue operations and community), setting the foundation for the long-term success of the organization.

Responsibilities and Duties: 

  • Assist with promoting and selling Forge FC Co-Founder Memberships
  • Coordinate and assist with the execution of Forge FC community programs and events in the Hamilton region
  • Support with event and marketing production
  • Prepare and execute sponsorship activations and promotional elements
  • Help with operational details for game-days
  • Assist in general administrative tasks

Qualifications and Skills:

  • Strong verbal and written communication skills
  • Excellent organizational and time management skills
  • An ability to work well under pressure in a fast-paced environment
  • Attention to detail and desire to improve and perfect any projects undertaken
  • Positive attitude and ability to work as a team and independently
  • Passion for soccer, the growth of soccer in Canada, Forge FC, and the Hamilton community

Intern, Guest Experience & Stadium Operations

The Guest Experience and Stadium Operations intern will play a key role in executing and improving departmental programs for the Guest Experience and Stadium Operations Departments. The Guest Experience and Stadium Operations Departments’ goal is to provide the best customer service possible and to execute events with the highest level of excellence at Tim Hortons Field. This role will also provide valuable recruitment and management experience.

Responsibilities and Duties:

  • Assist in interviewing and hiring a portion of the Customer Assistance Team (ushers, ticket takers) and Operations Team
  • Assist in the management of the Customer Assistance Team and Operations Team at home games and special events
  • Update the Customer Assistance Team and Operations Team training programs and assist with staff training
  • Apply new policies and procedures to ensure the highest level of service for all fans
  • Manage the Secret Shopper and Tim Hortons Field Ambassador programs including supervising staff, special occasion in-seat visits, and accessible escorts
  • Assist in the preparation of the stadium for each stadium event – set-up parking signage, gate barricades, field of play, and all specialty seating areas
  • Coordinate and supervise all corporate partners with their game-day activations at TimHortons Field
  • Assist the Operations Team with setup/tear down of all game day activations
  • Available to work evenings and weekend

Qualifications and Skills:

  • Superior customer service skills developed through previous experience in consumer facing roles
  • Outstanding event management skills developed through previous operations and event management experience
  • Attention to detail and a genuine desire to improve best practices and procedures
  • An ability to work well under pressure with others in a fast-paced environment
  • Strong verbal and written communication skills and problem solving ability
  • Excellent organizational and time management skills
  • Previous leadership experience is an asset
  • Passion for football, soccer, the Tiger-Cats, Forge FC, and the Hamilton community

Intern, Ticket Operations, Sales & Service

The Ticket Operations, Sales and Service Intern will acquire a complete understanding of the operations of the Business Development Department.

Responsibilities and Duties:

  • Assist the Business Development, Customer Service, and Ticketing Operations Departments
  • Learn Archtics, the Ticketmaster ticketing system, including the sales process and pulling reports
  • Participate in setting up and executing Tiger-Cats and Forge FC games and other Business Development events
  • Gain customer service experience while working in the Ticket Office on game-days
  • Assist with general administrative work including but not limited to: maintaining/organizing files, data entry, copying, filing, and faxing
  • Interested candidates should be passionate about the long-term development of theirexperience and the creation of new initiatives
  • Any other duties assigned by your Manager(s)
  • May be required to work various evenings and weekends

Qualifications and Skills:

  • Superior customer service skills and interpersonal skills
  • Friendly, out-going personality
  • Attention to detail and strong work ethic
  • Excellent organizational and time management skills
  • Ability to adapt to a variety of roles/tasks
  • Passion for football, soccer, the Tiger-Cats, Forge FC, and the Hamilton community