Current Employment Opportunities

Coordinator - Video Production

SUMMARY

The Video Production Coordinator will provide a variety of services, most notably in video and motion graphics production. This position will primarily serve as a content producer for the Hamilton Tiger-Cats Football Club.

OVERALL RESPONSIBILITIES

  • Conceptualize, produce, shoot and edit video content for Ticats.ca, Ticats social media and Tim Hortons Field videoboard
  • Work with various departments including marketing and communications and corporate partnerships to create featurestories, promotional videos, player highlight and other multimedia content
  • Produce motion graphics for in-game video board and web properties
  • Conduct live video webcasts through social networks
  • Assist with live production operations for Tim Hortons Field events
  • Coordinate archiving and sharing of digital video assets for departmental usage

QUALTIES FOR A SUCCESSFUL CANDIDATE

  • Extremely creative with a propensity to push the envelope to new and upcoming trends
  • The aptitude to keep confidential and sensitive information close
  • A winning, team oriented, passionate attitude with a strong sense of urgency
  • Ability to link your ideas to business performance opportunities
  • A natural storyteller, the ability to create engaging and thoughtful content via different mediumsREQUIRED QUALIFICATIONS
  • 2+ years of related experience in professional video production
  • Strong proficiency in non-linear video editing software, including Adobe Premiere Pro
  • Proficient with motion graphics and animation design software, including Adobe Photoshop and After Effects
  • Knowledge of video codes and formats
  • Demonstrated ability to meet short deadlines, work in team-oriented and fast-paced environments
  • Ability to work flexible hours including nights, weekends and holidays
  • Ability to set up and execute solo shoots in a studio and on location
  • Experience in motion graphics creation
  • Interview experience 

Please provide links to 3 projects or related materials that showcase shooting and editing skills. If interested, please send cover letter and resume to svilneff@ticats.ca.

Premium Concierge Team Member

Summary:

The Hamilton Tiger-Cats Premium Concierge Team Members are committed to providing the highest level of customer service for Ticats premium seating ticket holders. As a Premium Concierge team member you will be responsible for greeting and welcoming Ticats premium seating guests, checking guests in, working to resolve any guest concerns, tracking feedback, providing directional and experiential guidance and suggestions, and taking a proactive approach in order to enhance the overall fan experience. As a Concierge team member you share the Hamilton Tiger-Cats vision of what a positive game day experience should be for our premium seating ticket holders and VIP guests. The Concierge team sets the tone for the Ticats Premium Seating experience by delivering exceptional service, anticipating the guests’ needs and resolving issues in a timely and professional manner.

Primary Responsibilities:

  • Greet each guest, serving as a customer service representative with a positive, energetic, and courteous attitude
  • Assisting with guest-check in and registration
  • Provide directional guidance
  • Assist guests who require post game reservations or recommendations
  • Monitoring assigned areas and liaising with operations staff and security staff to ensure safety & cleanliness
  • Answer guest’s questions in a timely fashion as it relates to their game day experience
  • Logging guest feedback, concerns, and comments for tracking and follow up purposes
  • Other duties as assigned.

Minimum Requirements:

  • Must have experience in customer service
  • Must be available for ALL Hamilton Tiger-Cats home games & possible play-off games
  • Team player, positive attitude, and use of good judgment
  • Ability to work with little supervision – self motivated

To learn more about the Ticats Premium Seating areas, please follow the link below:

http://ticats.ca/tickets/#premium-seating

Please apply directly to Lyndsay Boyd, Manager Premium Services & Events – lboyd@ticats.ca

Account Executive - Ticket Sales & Service

OVERALL RESPONSIBILITIES

Account Executive, Ticket Sales & Service is responsible for generating new business ticket revenue and season seat retention. The role is primarily focused on selling new group tickets and flex pack tickets through targeted prospecting, face to face meetings and your own personal network. The primary focus is increasing revenue for our sales team, while leveraging new and unique ideas that will create memorable experiences for fans. The ideal candidate will have a minimum of two (2) years of outbound sales experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Prospect, engage and close group sales through targeted prospecting, meetings and networking channels
  • Meet or exceed weekly/monthly/quarterly Ticketing team revenue and prospecting goals
  • This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be seen as a problem-solver who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations
  • Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions
  • Participate in various Ticketing team and community events as assigned
  • Maintain accurate records in support of ticket sales and service efforts as defined by the organization

Other Tasks/Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger- Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report

Measurements of Success

  1. Achieved or surpassed individual and Ticketing team revenue goals
  2. Establish a qualified prospect base through internal provided data, cold-calling, meetingsand networking
  3. Actively participating in all ticket sales team meetings and events

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • The successful candidate will have an established personal and professional network of contacts in the TigerTown region, with an emphasis placed on Hamilton and Greater Hamilton Area
  • Must be a great communicator!
  • Strong organizational and time management skills
  • Has the ability to create, develop and nurture relationships
  • Is positive, outgoing and enjoys sales!
  • Ability to multi-task and work under pressure in a fast paced environment
  • Is self-motivated and gets out of bed every day excited about coming to work and drivingrevenueEducation and Experience:
  • Minimum 2 years applied sales experience
  • Post-secondary degree/diploma in marketing, business, sports administration or otherrelated discipline an assetOther Considerations:
  • Will be required to work all home games, as well as weekends and evenings when necessary
  • Will be required to have access to a vehicle at all times

CONTACT:

Please send resume via email to: amonteforte@ticats.ca

Thank you for your interest in the Hamilton Tiger-Cats — only those selected for an interview will be contacted.

Customer Assistance Team (C.A.T.)

The Customer Assistance Team is looking for new, excited, enthusiastic, and energetic members to jump on-board in 2018! This group consists of various part-time Fan Experience based roles. Opportunities include:

  • Ticket Takers (Gate Staff)
  • Ushers (Section Ambassadors)
  • Guest Service Representatives
  • Parking Attendants
  • Elevator Attendants
  • Brand Ambassadors (NEW)

Each position plays an integral role in successfully creating and delivering world-class Guest Experience. Game-day execution would not be complete without the collective efforts of everyone on this Team. Everything from pre-stadium entry (Parking Attendant), front-line service (Gate Staff), stadium transportation (Elevator Attendant), in-seat directory (Usher), fan resolution and information distribution (Guest Service Representative), and interactive fan experiences (Brand Ambassador) is covered within this program. If you’re interested in being a part of the exciting atmosphere at Tim Hortons Field, please check-out the openings our organization currently has available.

Become a member of our Team today and create special moments for those that deserve it most.

Brand Ambassador

OVERALL RESPONSIBILITIES

As a valuable member of the Brand Ambassador Team, you will be a part of a group of employees that specializes in fan interaction. As a Brand Ambassador, you will undertake various tasks that greatly improve overall Guest Experience within our venue. This position will combine quality customer service and fan engagement, creating a more exciting atmosphere. Everything from executing accessible escorts, delivering special in-seat visits, resolving fan conflicts, and capturing photo opportunities will be included.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Enthusiastically execute special occasion in-seat visits (birthdays, anniversaries, etc.)
  • Creation of personalized cards and gift bags included
  • Provide accessible escorts for fans in various areas of the stadium
  • Like special occasion visits, majority of these will be booked before game-day
  • Create and capture photo opportunities for fans
  • Usage of Instagram & Twitter cut-outs
  • Distribution of small giveaway items to fans (emphasis on children), while roaming the concourse
  • Execute other effective forms of fan experience initiatives (e.g. field-level visit with fan, walk up to the press box, etc.)
  • Engage fans as much as possible with a positive and excited attitude
  • Represent the Hamilton Tiger-Cats in a professional manner:
  • Do not inappropriately interact with other fans or staff members
  • Minimize level of interaction with players and coaching staff (if contact/communication is made)
  • Follow all Tiger-Cats staff policies (including social media restrictions)

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • Great communications skills
  • Outgoing personality and strong interpersonal skills
  • Committed individual who excels while engaging with others
  • Excellent service skills and enthusiastic approach

Education and Experience:

  • Relatable experience within the sports industry or another fan engagement type role
  • At least 18 years of age
  • Interest in working within sports, brand marketing, customer service, etc.

OTHER CONSIDERATIONS

  • Commit to ALL Hamilton Tiger-Cats home games in 2018
  • Expected to work other events at Tim Hortons Field

CONTACT:

Please send resume via email to: amonteforte@ticats.ca or jobs@ticats.ca. We also ask that applicants include ‘CAT Team 2018’ followed by ‘Brand Ambassador Team’ in the subject line.

Thank you for your interest in the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.

Elevator Attendant

OVERALL RESPONSIBILITIES

As a valuable member of the Customer Assistance Team, you will ensure safe and efficient travel of guests while using 1 of 5 available elevators. While this position is tucked away and not ‘front-line’ service, employees will be asked to communicate with fans as they utilize this service, answer all questions/inquiries pertaining to the event, stadium rules and policies, etc.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Ensure smooth and efficient transportation of guests while using the elevator
  • Do not allow fans off on specific, prohibited floors (e.g. Level 2 on West side)
  • Keep elevator space clean and safe; do not exceed designated capacity
  • Ensure no horseplay occurs within elevator
  • Answer all questions and inquiries
  • Represent the Hamilton Tiger-Cats in a professional manner:
  • Do not inappropriately interact with other fans or staff members
  • Minimize level of interaction with players and coaching staff (if contact/communication is made)
  • Follow all Tiger-Cats staff policies (including social media restrictions)
  • Ensure staff uniform is worn at all times

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • Great communications skills
  • Team player with strong work ethic
  • Committed individual who excels when working with others
  • Excellent service skills, attitude, and personality

Education and Experience:

  • Relatable experience in a previous role (including customer service)
  • At least 18 years of age
  • Interest in working within sports industry, fan experience, or customer service role

OTHER CONSIDERATIONS

  • Commit to ALL Hamilton Tiger-Cats home games in 2018
  • Expected to work other events at Tim Hortons Field

CONTACT:

Please send resume via email to: amonteforte@ticats.ca or jobs@ticats.ca. We also ask that applicants include ‘CAT Team 2018’ followed by their position of interest in the subject line.

Thank you for your interest in the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.

Ticket Taker (Gate Staff)

OVERALL RESPONSIBILITIES

As a valuable member of the Customer Assistance Team, you will ensure fans enter our venue safely, quickly, and efficiently. There are 5 regular access locations (Gates 1-5), and 4 other accessible locations as well (Gates 1A-4A). Proper handling and usage of the provided ticket scanner is essential to overall success, as every fan must have their ticket checked before entering Tim Hortons Field. Gate Staff Members are also expected to communicate important event-related information to those in need, and ensure fans are well-educated before taking their seats.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Ensure no prohibited or restricted items enter the venue
  • This is Security’s job, however, if they miss something, please inform them immediately
  • Do not allow access to those with fake/invalid tickets; if scanner issues occur, please send fans to our ticket office location for further assistance
  • Ensure no smoking occurs once guests have entered the Gated area
  • Answer all questions and inquiries before guests take their seats; if needed, assist with seat location as well
  • Represent the Hamilton Tiger-Cats in a professional manner:
  • Do not inappropriately interact with other fans or staff members
  • Minimize level of interaction with players and coaching staff (if contact/communication is made)
  • Follow all Tiger-Cats staff policies (including social media restrictions)
  • Ensure staff uniform is worn at all times

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • Great communications skills
  • Team player with strong work ethic
  • Committed individual who excels while working with others
  • Excellent service skills, attitude, and personality

Education and Experience:

  • Relatable experience in a previous role (including customer service)
  • At least 18 years of age
  • Interest in working within sports industry, fan experience, or customer service role
  • Experience in a front-line service/customer facing role

OTHER CONSIDERATIONS

    Commit to ALL Hamilton Tiger-Cats home games in 2018

    Expected to work all other events hosted at Tim Hortons Field

CONTACT:

Please send resume via email to: amonteforte@ticats.ca or jobs@ticats.ca. We also ask that applicants include ‘CAT Team 2018’ followed by their position of interest in the subject line.

Thank you for your interest in the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.

Guest Services Representative

OVERALL RESPONSIBILITIES

As a valuable member of the Customer Assistance Team, you will be a main resource for fans on game-days. Representatives are expected to answer all questions and inquiries in a professional and timely manner, assist in fan recovery/dispute resolution processes, and provide top-class overall customer service. These members are important resources for both part-time colleagues and full-time supervisors.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Ensure quality customer service is delivered at all times
  • Answer all guest questions and inquiries
  • Resolve fan recovery cases and assist in overall dispute resolution
  • Report unsafe situations and ensure proper assistance is called upon
  • Report and track outstanding/serious fan issues and complaints
  • Assist with lost & found collection, accessible seating and other fan relocations
  • Represent the Hamilton Tiger-Cats in a professional manner:
  • Do not inappropriately interact with other fans or staff members
  • Minimize level of interaction with players and coaching staff (if contact/communication is made)
  • Follow all Tiger-Cats staff policies (including social media restrictions)
  • Ensure staff uniform is worn at all times
  • Ensure Guest Services desk is never left unattended
  • If a situation escalates rapidly, contact either a Captain or full-time Supervisor

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • Great communications skills
  • Team player with strong work ethic
  • Committed individual who excels when working with others
  • Excellent service skills, attitude, and personality
  • Quality organizational skills

Education and Experience:

  • Relatable experience within the sports industry or a customer service oriented role
  • At least 18 years of age
  • Interest in working within sports industry, fan experience, or customer service role
  • Experience in guest recovery processes and other forms of dispute resolution

OTHER CONSIDERATIONS

  • Commit to ALL Hamilton Tiger-Cats home games in 2018
  • Expected to work other events at Tim Hortons Field

CONTACT:

Please send resume via email to: amonteforte@ticats.ca or jobs@ticats.ca. We also ask that applicants include ‘CAT Team 2018’ followed by their position of interest in the subject line.

Thank you for your interest in the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.

Section Ambassador (Usher)

OVERALL RESPONSIBILITIES

As a valuable member of the Customer Assistance Team, you will supervise designated seating sections, and ensure they are both organized and controlled. Section Ambassadors will also be called upon to answer guest questions and inquiries, provide directional assistance to seats, and establish/reinforce stadium rules with those in their section. This group of staff members will work closely with Security as well, communicating with each sectional guard to ensure safety is at a premium, and policies are followed.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Supervise designated section and ensure stadium rules/policies are followed and respected
  • Answer all guest questions and inquiries
  • Direct fans to their seats and other locations on assigned concourse
  • Report any inappropriate behaviour to other staff members and/or Security
  • Engage fans while maintaining a positive work ethic and attitude
  • Represent the Hamilton Tiger-Cats in a professional manner:
  • Do not inappropriately interact with other fans or staff members
  • Minimize level of interaction with players and coaching staff (if contact/communication is made)
  • Follow all Tiger-Cats staff policies (including social media restrictions)
  • Ensure staff uniform is worn at all times
  • Ensure all fan disputes within section are handled appropriately and efficiently

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • Great communications skills
  • Team player with strong work ethic
  • Committed individual who excels when working with others
  • Excellent service skills, attitude, and personality

Education and Experience:

  • Relatable experience within the sports industry or a customer service oriented role
  • At least 18 years of age
  • Interest in working within sports industry, fan experience, or customer service role

OTHER CONSIDERATIONS

  • Commit to ALL Hamilton Tiger-Cats home games in 2018
  • Expected to work other events at Tim Hortons Field

CONTACT:

Please send resume via email to: amonteforte@ticats.ca or jobs@ticats.ca. We also ask that applicants include ‘CAT Team 2018’ followed by their position of interest in the subject line.

Thank you for your interest in the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.

Gameday, Various Roles (Seasonal)

Please send applications to jobs@ticats.ca, noting which position you’re interested in.

PROMOTIONS TEAM MEMBER

Summary:

Looking for a fast paced, fun filled and high energy part-time job? Look no further! The Hamilton Tiger-Cats are looking for fun, energetic personalities for the Pioneer Promo Team! As a member of the Pioneer Promo Team you will attend all of the Hamilton Tiger-Cats home games, leaving a positive and lasting impact on Ticats fans.

Responsibilities and Duties:

  • Execute in-game promotions and events including but not limited to: pregame and post game promotions, t-shirt tosses, mascot games, flag unfurling, and fan contests
  • Encourage excitement among fans (this includes dancing, chanting, and singing)
  • Must execute a wide range of cheers and other fan engagement techniques
  • Greet and interact with customers
  • Assist with game day setup and breakdown
  • Other duties and responsibilities as assigned

Qualities of an Ideal Candidate:

  • Great sense of humor!
  • Must be 18 years old or older
  • Outgoing and motivated
  • Fan-friendly attitude and willingness to help
  • Willing to dress as mascots
  • Must be comfortable dancing in front of large audiences
  • Ability to understand game scripts and adapt quickly to changes
  • Ability to project and communicate clearly to large audiences
  • Ability to take direction
  • Able to engage and interact with fans
  • Willing to dress up for theme nights
  • Ability to work in a fast paced environment
  • Ability to deal with frequent change
  • Excellent communication skills, both oral and written
  • Must be a team player and able to work well with the promotions team
  • Must be able to work nights, weekends, and holidays in accordance with the game schedule
  • Able to commit to all 2018 Hamilton Tiger-Cats home games

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

OPERATIONS TEAM MEMBER

Summary:

The Hamilton Tiger-Cats are looking for energetic, passionate, and dedicated individuals to join our Operations Team. Successful applicants will join our Team in providing world-class game day experience throughout the 2018 season at Tim Hortons Field in Hamilton.

Responsibilities and Duties:

  • Set-up and tear down of all game day marketing and corporate activations
  • Set-up all premium and non-premium ticketing areas, including but not limited to the Club, Seagram’s lounge, Field side, Suite Level, and Coors Light Patio
  • Set-up of any event spaces utilized during games or on off days
  • Assistant all other departments to ensure that the Hamilton Tiger-Cats game day experience is a success
  • Set-up all parking infrastructure and signage
  • Work in a variety of weather conditions, including the possibility of inclement weather

Ideal candidates possess:

  • A charismatic, cheerful, and energetic personality
  • Passion for football, the CFL, the Tiger-Cats, and the Hamilton community
  • A strong work ethic and the ability to work well in a team environment
  • Problem solve and think quickly on their feet
  • An ability to work well under pressure, while remaining calm in all situations

Operations Team Requirements:

  • Must be at least 18 years old
  • Must be able to work 90% of Tiger-Cats events (includes playoff games, concerts)
  • Must comply with all Tiger-Cats personal hygiene and grooming guideline

*Interested candidates should send a cover letter and resume; to jobs@ticats.ca or mmcginley@ticats.ca*

Please reference “Operations Team Member – Your Name” in the subject heading. The Tiger-Cats thank you for your interest in being part of our Team. Only those candidates selected for an interview will be contacted.

MASCOT PERFORMER

OVERALL RESPONSIBILITIES

Perform as a Tiger-Cats mascot for all home games, as well as select community appearances and events.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Embody the spirit and character of the specific mascot personality you are asked to perform as
  • Interact with fans throughout games and events
  • Represent the Hamilton Tiger-Cats Football Club in a professional manner at all times
  • Create a fun and energetic environment on game days to enhance the in-game experience for fans
  • Ensure mascot costume is well taken care of
  • Communicate with supervisor any repairs/maintenance that the costume may need

QUALIFICATIONS

  • Must be 18 years of age or older
  • Experience with dance, gymnastics, mime, mascot and/or clowning preferred
  • A charismatic, cheerful, and energetic personality
  • Must be motivated and excited about interacting with fans of all ages
  • Able to work well with all employees in a team environment
  • Ability to handle demands of working in a mascot costume (in all weather conditions)
  • Able to work with limited peripheral vision
  • Access to a vehicle/other form(s) of transportation at all times
  • Able to lift up to 50Ibs
  • Passion for football, the CFL, the Tiger-Cats, and the Hamilton community
  • Must be available for 100% of Tiger-Cats home games in 2018, including pre-season and playoff contests

MASCOT HANDLER

OVERALL RESPONSIBILITIES

Act as the ‘eyes and ears’ for mascot performers.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Ensure the safety and well-being of each mascot performer (they are performing with limited vision and hearing)
  • Ensure the mascot performer is hydrated, and receives an appropriate amount of breaks
  • Ensure the mascot has a safe path of travel
  • Facilitate crowd control between fans and mascot
  • Interact with fans throughout games and events
  • Take photos with fans QUALIFICATIONS
  • Must be 18 years of age or older
  • A charismatic, cheerful, and energetic personality
  • Must be motivated and excited about interacting with fans of all ages
  • Able to work well with all employees in a team environment
  • Passion for football, the CFL, the Tiger-Cats, and the Hamilton community
  • Must be available for 100% of Tiger-Cats home games in 2018, including pre-season and playoff contests