CUSTOMER ASSISTANCE TEAM

Summary: The Hamilton Tiger-Cats are looking for energetic, passionate and dedicated individuals who want to join our Customer Assistance Team (CAT Team), the official ambassadors of Tiger-Cats Football. Those selected will join our team in creating a world class fan experience at Alumni Stadium in Guelph, by striving to make a positive impact on each guest’s experience during the 2013 CFL season in Guelph.

Ideal Candidates possess:  

• Charisma, high energy and a cheerful personality
• A passion for football, the CFL and the Tiger-Cats
• A commitment to make a difference through world-class customer service
• An ability to work well under pressure, remaining calm in all situations
• Strong verbal and written communication skills
• Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. May work at heights.

 Responsibilities and Duties:  

• Creating a memorable Ticats Game Day experience for all Tiger-Cats fans
• Meet and greet all guests entering Alumni Stadium, check for valid tickets when necessary.
• Assist guests by providing accurate directions to seating section and key attractions within Alumni Stadium
• Collect money and direct fans to their parking spots in designated lots
• Maintain cleanliness of concourse, restrooms and other stadium areas
• Be personal and pro-active in providing assistance to all guests with the highest level of customer service and hospitality.
• Receive and quickly act upon requests or complaints from guests; refer serious problems to supervisory staff.
• Retain an extensive knowledge of the team, Alumni Stadium layout, seating Sections, key venue attractions, key team and venue personnel identity, and emergency activity procedures.
• Enforce venue, team and league rules, regulations and policies.
• Working in partnership with security and police to ensure a safe environment
• Employee will be exposed to inclement weather of varying degrees.

Non-Negotiables 

• Staff must be at least 18 years old
• Staff must be able to stand for at least 3 hours and lift up to 45 pounds.
• Staff will be required to work at least 80% of all Tiger-Cats home dates.
• Staff must comply with all Hamilton Tiger-Cats grooming guidelines. 

 Tiger-Cats will provide staff with:

• A Fantastic working environment
• CAT Team uniform (Golf shirt, jacket, hat)
• Training and team building activities
• Pay Rate: Starting at $10.50

Interested candidates should send a cover letter and resumes to jobs@ticats.ca. Please reference ‘CAT Team – Your Name’ in the subject heading. The Tiger-Cats thank you for your interest, successful candidates will be contacted and provided with audition details. 

GUELPH AMBASSADOR TEAM

Summary:

The Hamilton Tiger-Cats are looking for volunteers in the Guelph-Wellington community that are eager to educate and excite fans and enhance their experience in Guelph during the 2013 Ticat season.  Our Guelph Ambassadors will join our team in creating a first class experience for fans throughout the Guelph community and surrounding areas on game days.  Their mission will be to educate fans throughout the community making a positive impact on each and every fan’s experience outside of Alumni Stadium during the 2013 CFL season in Guelph.

Ideal candidates possess:

• Knowledge of the Guelph community and surrounding areas.
• Charisma, approachable and a cheerful personality.
• A passion for football, the CFL and the Tiger-Cats.
• A commitment to make a difference through cheerfully educating fans about the community.
• An ability to work well under pressure, remaining calm in all situations.
• Strong verbal and written communication skills.

Responsibilities and Duties:

• Educate fans by providing accurate directions to amenities and entertainment options throughout Guelph.
• Creating a memorable Ticat game day experience for all Tiger-Cats fans.
• Working in partnership with security, CAT Team and police to ensure a safe environment.
• Direct fans to their parking spots in designated lots, ensuring that any traffic congestion is cleared.
• Be personable and pro-active in providing assistance to all fans with the highest level of customer service.
• Receive and quickly act upon requests or complaints from fans; refer serious problems to supervisory staff.
• Retain an extensive knowledge of the team; parking locations, pre and post-game entertainment options key venue attractions, key team and venue personnel identity, and emergency activity procedures.
• Volunteers will be exposed to inclement weather of varying degrees.

Non-Negotiable:

• Staff must be at least 18 years old.
• Staff must be able to stand for at least 3 hours and lift up to 45 pounds.
• Staff will be required to work at least 80% of all Tiger-Cats home dates.
• Staff must comply with all Hamilton Tiger-Cats grooming guidelines.

Tiger-Cats will provide staff with:

• Experience working with a professional sports team.
• Guelph Ambassador uniform.
• Training and team building activities.

Pay rate: Volunteer

Interested candidates should send a cover letter and resumes to jobs@ticats.ca by MAY 20, 2013. Please reference ‘Guelph Ambassador – Your Name’ in the subject heading. The Tiger-Cats thank you for your interest, successful candidates will be contacted and provided with audition details.