Employment Opportunities

Account Executive, Business Development

Position Title:	Account Executive, Business Development
Department:	Ticket Sales & Service
Immediate Supervisor(s):	Director, Ticket Sales & Service
Start Date:	February 2023
Term:	Full Time

OVERALL RESPONSIBILITIES:

Account Executive, Business Development is responsible for generating new business ticket revenue and group sales revenue. The role is primarily focused on selling new season seat packages, premium seating packages and group ticket packages through targeted prospecting, face to face meetings and your own personal network. The primary focus is increasing revenue for the new business, premium seating and group sales teams, while leveraging new and unique ideas that will create memorable experiences for fans. The ideal candidate will have 1-2 years of outbound sales experience preferably in sports industry.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

• Prospect, engage and close new season seat and premium seating sales through targeted prospecting, meetings and networking channels
• Meet or exceed weekly/monthly/quarterly Ticketing team revenue and prospecting goals
• This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be seen as a problem-solver who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations
• Assist Group Sales and the New Business team, ensuring revenue targets are being achieved
• Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions
• Participate in various Ticketing team and community events as assigned
• Maintain accurate records in support of ticket sales and service efforts as defined by the organization
• Other Tasks/Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger-Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report

Measurements of Success

1. Achieved or surpassed individual and Ticketing team revenue goals
2. Establish a qualified prospect base through internal provided data, cold-calling, meetings and networking
3. Actively participating in all ticket sales team meetings and events

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

• The successful candidate will have an established personal and professional network of contacts in the TigerTown region, with an emphasis placed on Hamilton and Greater Hamilton Area
• Must be a great communicator!
• Strong organizational and time management skills
• Has the ability to create, develop and nurture relationships
• Is positive, outgoing and enjoys sales!
• Ability to multi-task and work under pressure in a fast-paced environment
• Is self-motivated and gets out of bed every day excited about coming to work and driving revenue

Education and Experience:

• 1-2 years applied sales experience
• Post-secondary degree/diploma in marketing, business, sports administration or other related disciplines an asset

OTHER CONSIDERATIONS

• Will be required to work all home games, as well as weekends and evenings when necessary
• Will be required to have access to a vehicle at all times

 

CONTACT:

Please send resume via email to: ticketsales@ticats.ca

 

Thank you for your interest in joining the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.

Mascot

Reports to: Director Game Production & Events 

Job Summary: 

The Hamilton Sports Group are looking for dedicated, responsible & active individuals with a flexible
schedule to dress as the mascots for community events, appearances & game days as needed. Selected individuals will be added to our list of mascots to contact for games and events.  

This position pays per game/event. 

Essential Functions: 

• Perform as the mascot personality in the eyes of the public. 
• Interact with kids and fans during events in a positive and exciting way. 
• Work with mascot spotter to ensure both fan and mascot safety 
• Appearances may also include but not limited to suite visits, crowd prompts, dancing & various photo opportunities. 
• Other duties as assigned. 

Qualifications: 

• Expression of a friendly, engaging, enthusiastic & animated personality within a non-speaking role. 
• Must be comfortable performing & interacting with fans in front of large crowds. 
• Good physical condition with the ability to withstand the demands of performing in a costume. 
• Ability to be self-sufficient and work individually when needed. 
• Flexible schedule – Must be able to work home games, nights/weekends and holidays as required. 
• Prior mascot or related experience preferred but not required. 
• Minimum 18 years of age. 
• Must be able to provide proof of full vaccination 

How to apply: 

Please send resume and cover letter to mhipple@ticats.ca  

Operations Team Member

Start Date: February 2023

The Hamilton Tiger-Cats and Forge FC are looking for energetic, passionate, and dedicated individuals to join our Operations Team. Successful applicants will join our Team in providing a world-class game-day experience throughout the 2023 season at Tim Hortons Field.

Responsibilities and Duties:                                           

• Set-up and tear down of all game-day marketing and corporate activations
• Set-up all premium and non-premium ticketing areas, including but not limited to the Club Level, Suite Level, and Stelco North End
• Execute stadium conversion from Forge to Tiger-Cats and vice versa, including all in-bowl branding
• Set-up of any event spaces utilized during games or on off days
• Set-up all parking infrastructure and signage
• Assist all other departments to ensure that the game-day experience is a success
• Assist with stadium setup for licensee events
• Work in a variety of weather conditions, including the possibility of inclement weather

Ideal candidates possess:

• A charismatic, cheerful, and energetic personality
• A strong work ethic and the ability to work well in a team environment
• Ability to follow directions and work without direct supervision
• Excellent problem solving skills
• An ability to work well under pressure while remaining calm in all situations
• Passion for football, soccer, and the Hamilton community

Operations Team Requirements:

• Must be at least 18 years old
• Must be able to work 75% of Tiger-Cats and Forge FC games
• Ability to lift up to 50lbs
• Availability during weekdays is an asset, but not a requirement
• Must comply with all Tiger-Cats and Forge FC personal hygiene and grooming guidelines

Interested candidates should send a cover letter and resume to: stadiumoperations@ticats.ca

Please reference “Operations Team Member – Your Name” in the subject heading. The Tiger-Cats and Forge FC thank you for your interest in being a part of our Team. Only those candidates selected for an interview will be contacted.

Guest Experience Team

TERM LENGTH: April 2023 – December 2023

OVERVIEW

The Hamilton Tiger-Cats and Forge FC are looking for enthusiastic individuals to join the Guest Experience Team (GE Team) for the 2023 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The GE Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts and other sporting events.

This opportunity is perfect for anyone looking to gain experience working in event management, the sport and entertainment industry and who enjoys working in a team and customer-facing environment.

Currently, game day opportunities are available to work Tiger-Cats games and the 110^th Grey Cup. Additional opportunities to work other events may become available for team members at a later date.

Game day opportunities include:

• Ticket Scanners
• Ushers
• Parking Attendants

RESPONSIBILITIES AND DUTIES

Ticket Scanners:

• Greet all guests entering Tim Hortons Field in a friendly manner
• Scan tickets upon guest entry
• Read tickets carefully to provide accurate directions to seating sections
• Work efficiently in a team environment to minimize wait time and congestion at gates
• Assist co-workers in other positions by covering for breaks

Ushers:

• Check assigned section before events to ensure all seats are presentable and after events to identify any lost items
• Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
• Monitor assigned section throughout events and resolve any minor issues or concerns that arise
• Check to ensure that nobody encroaches on guests in accessibility seating
• Hold guests at the top of assigned section while football plays are ongoing
• Interact and converse with guests to enhance their overall experience at the venue

Parking Attendants:

• Ensure only guests with appropriate parking passes are permitted into correct lots
• Quickly process transactions for guests parking at paid lots
• Efficiently and safely guide vehicles in an organized manner to parking spots within designated lots

QUALIFICATIONS

Skills and Abilities:

• Excellent customer service skills, a positive attitude and an outgoing personality
• Great communication and organizational skills
• Team player who excels while working with others
• Ability to work in a fast-paced environment and make quick and accurate decisions
• Committed individual with a strong work ethic and a willingness to take on any task

Education and Experience:

• Relatable experience in a previous role
• At least 18 years of age
• Interest in working in event management, the sport and entertainment industry and in a fan experience role
• Experience in a front-line service or customer-facing position

If you are interested in being a part of an exciting atmosphere at Tim Hortons Field, please:

• Email your resume to GEjobs@ticats.ca
• Include your preferred role in the application email
• Please indicate in your application email where you heard about this job opening

The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you need any specific accommodations, please outline this in your application email.

Thank you for your interest in joining the team. Only those selected for an interview will be contacted.

Retail Sales Associate

Intern, Video Production

Responsibilities and Duties:

• Produce video content for social media, ticats.ca, forgefc.canpl.ca, and the game day videoboard
• Cover day-to-day media conferences at Tim Hortons Field
• Edit videos using Adobe Creative Suite with a focus on Premiere and After Effects
• Add graphical elements and animation and render out final formats
• Assemble, prepare, and set up equipment prior to filming, including: tripods, monitors, lighting, and cables
• Ability to find solutions to technical and/or other practical problems that may occur
• Post, update, and coordinate content on ticats.ca and other social media outlets
• Identify potential news story ideas relevant to the Tiger-Cats Football Club and Forge FC and its programs and initiatives
• Assist in content effort surrounding Tiger-Cats and Forge FC strategies/events
• Assist in the creation of social media content, including: photos and blog post
• Collaborate on social media projects and contests to promote engagement and expand fan base
• Assist with general administrative work including but not limited to: maintaining/organizing files, data entry, copying, filing, and faxing

Qualifications & Skills:

• Football and soccer IQ (ideally some CFL and CPL knowledge)
• Ability to work in a fast pace environment with tight deadlines
• Camera (DSLR ideally) experience
• Must know how to edit in premiere or Final Cut X
• Ability to use After Effects a big plus
• Ability to learn new programs
• Creativity is an absolute must

Please email résumé, cover letter, demo reel, and/or previous work to video@ticats.ca

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Manager, Digital & Consumer Marketing

Key Responsibilities:  

• Oversee the development of, and lead the subsequent execution of, a strategic plan working in close collaboration with related departments to ensure cross functional alignment with larger organizational objectives 
• Lead the omni-channel marketing efforts across all first party/3rd party digital channels focused on revenue and fan base growth (traditional, OOH, email+ digital advertising) 
• Identify & implement marketing technology requirements for the organization based on how those align with the strategic plan including but not limited to CRM systems, automation technologies and other system requirements 
• Work with CFL data/digital team to ensure operational alignment at League-Level with marketing technology requirements for the organization 
• Develop digital strategy focused on Acquisition, Conversion, Retention of our fan base 
• Work collaboratively with league data teams on internal segmentation strategy to drive personalized and meaningful touchpoints with fans 
• Use data available through reporting and analytics to help inform digital marketing decisions 
• Lead the development and maintenance of an integrated marketable fan strategy that can be implemented across digital touchpoints to acquire, nurture and retain fans 
• Develop and execute innovative and inclusive multi-year strategies encompassing paid and organic marketing. 
• Work across relevant HSG departments – partnerships, community, ticket sales, brand marketing – to identify the role digital and consumer marketing can play to drive department goals and priorities as well as digital product strategy 
• Utilize analytics to design, evaluate and improve the effectiveness and inclusivity of marketing plans and campaigns 
• Manage the output of all season seat holder/casual fan/corporate partner communication including developing an e-mail communications strategy, social media engagement strategy on products (tickets, retail, partnership fulfillment). 
• Working closely with ticket sales department leadership, develop and implement digital and consumer marketing strategies to grow season seat holder base, increase casual sales and increase renewal percentages and with the corporate partnerships team to create unique assets and revenue opportunities.  

• Participate in the strategic direction and development of content. 
• Manage development of internal pages and overall digital direction of ticats.ca, Ticats All Access App and 110th Grey Cup Assets

• Work towards strategy and content development for all 2023 Grey Cup Festival social media platforms, including Grey Cup Festival website 
• Write content and copy for owned media platforms including 2023 Grey Cup Festival website, app, audio network, e-mail, stadium videoboard as well as for media communication (news releases, media advisories, etc.), and paid media platforms (print, radio, social media 

• Support pageantry development by tracking the production and installation of various assets 

• Work closely with external suppliers and third parties as necessary. 
• Monitor and compile analytics for social media, email marketing, digital advertising and web traffic and share with departments as required. 

 

Qualifications:  

• 3 years of experience in digital marketing and/or demand side platform 
• Experienced working with marketing automation platforms to power automated/complex omni-channel drip campaigns 
• Experience in Tag Management (Google Tag Manager) 
• Experience working with CRM systems & technology 
• Advanced knowledge of the modern marketing technology stack (CDP, Marketing Automation, Web Tracking etc.) 
• Commercial mindset with the ability to monetize initiatives 
• Understanding of digital marketing principles and best practices, including audience segmentation, user experience mapping and customer journey 
• Experience working within a CDP to identify and segment audiences to action targeted campaigns 
• Ability to use data to drive growth across organization KPI’s 
• Programming experience is an asset 

 Other Considerations:  

• Candidate must live in the Greater Hamilton Area, within 30-45 minute drive to Tim Hortons Field, or be willing to relocate 
• HSG prioritizes staff coming into the office to work as a key component of our company culture and as a key contributor to our success as a live event business. While remote work can be authorized for limited periods at certain times during the year, this is a job that requires coming to the office daily

Summary and Next Steps  

An attractive compensation package will be provided including a competitive salary, benefits and an excellent work environment.  

• Interested candidates should forward their resume to dcadeau@ticats.ca 
• Please quote “Manager, Digital & Consumer Marketing” in the subject line of your email. 

Coordinator, Digital & Consumer Marketing

Key Responsibilities:

· Assist the CFL’s data/digital team to ensure operational alignment at League-Level with marketing technology requirements for the organization
· Work collaboratively with digital marketing manager to assist the league data teams on internal segmentation strategy to drive personalized and meaningful touchpoints with fans=
· Assist in the development and maintenance of an integrated marketable fan strategy that can be implemented across digital touchpoints to acquire, nurture and retain fans
· Develop and execute innovative and inclusive multi-year strategies encompassing paid and organic marketing.
· Work across relevant HSG departments – partnerships, community, ticket sales, brand marketing – to assist in any digital marketing strategies/plans
· Utilize analytics to design, evaluate and improve the effectiveness and inclusivity of marketing plans and campaigns
· Manage the output of all season seat holder/casual fan/corporate partner communication including developing an e-mail communications strategy, social media engagement strategy on products (tickets, retail, partnership fulfillment).
· Participate in the strategic direction and development of content.
· Monitor and compile analytics for social media, email marketing, digital advertising and web traffic and share with departments as required.
· Work towards strategy and content development for all 2023 Grey Cup Festival social media platforms, including Grey Cup Festival website
· Write content and copy for owned media platforms including 2023 Grey Cup Festival website, app, audio network, e-mail, stadium videoboard as well as for media communication (news releases, media advisories, etc.), and paid media platforms (print, radio, social media
· Support pageantry development by tracking the production and installation of various assets

Qualifications:

• 3 years of experience in digital marketing and/or demand side platform
• Experienced working with marketing automation platforms to power automated/complex omni-channel drip campaigns
• Experience working with CRM systems & technology
• Knowledge of the modern marketing technology stack (CDP, Marketing Automation, Web Tracking etc.)
• Commercial mindset with the ability to monetize initiatives
• Understanding of digital marketing principles and best practices, including audience segmentation, user experience mapping and customer journey
• Ability to use data to drive growth across organization KPI’s
• Programming experience is an asset

Other Considerations:

• Candidate must live in the Greater Hamilton Area, within 30-45 minute drive to Tim Hortons Field, or be willing to relocate
• HSG prioritizes staff coming into the office to work as a key component of our company culture and as a key contributor to our success as a live event business. While remote work can be authorized for limited periods at certain times during the year, this is a job that requires coming to the office daily

Summary and Next Steps

An attractive compensation package will be provided including a competitive salary, benefits and an excellent work environment.

• Interested candidates should forward their resume to tiannarilli@ticats.ca
• Please quote “Coordinator, Digital & Consumer Marketing” in the subject line of your email.
• We thank all applicants however only those selected for an interview will be contacted

Intern, Retail Operations

The Tiger-Cats Shop located at Tim Hortons Field offers a year-round shopping experience for both the Hamilton Tiger-Cats and Forge FC brands. Our mission is to deliver our fans the best shopping experience supported by the best products and exceptional customer service. The Retail Operations team is looking for an individual committed to delivering consistent and memorable experiences to all those who walk through our door. This role will also provide an opportunity for networking along with valuable retail operations and managerial experience. Interns will be mentored and learn from highly experienced and dedicated retail professionals. This internship position is a perfect fit for college and university students who possess a passion for a career in the Sporting Goods Business/Sport Management field.

Responsibilities and Duties:

• Merchandising products in-store at the Tiger-Cats | Forge FC Shop and throughout all stadium locations at Tim Hortons Field.
• Work game days, and other significant events in which the Retail Department has a presence.
• Assist with managing the Part-Time & Game Day Staff at games, events & day-to-day.
• Support a variety of management responsibilities including interviewing, scheduling, reporting, and staff management.
• Attend meetings with internal and external groups focusing on marketing, product, and other initiatives.
• Communicate and work along internal departments to enable efficient day-to-day support and growth.
• Perform daily and weekly duties assigned by Management.

Qualifications and Skills:

• Strong focus on delivering best-in-class customer service and support
• Strong verbal and written communication skills and problem solving ability
• Attention to detail and desire to improve and perfect any projects undertaken
• An ability to work well under pressure in a fast-paced environment
• Excellent organizational and time management skills
• Passion for football, soccer, the Tiger-Cats, Forge FC, and the Hamilton community
• Passion for fashion and has a commercial mindset.
• A flexible schedule is required as attendance for every home game and other scheduled events is mandatory.

Previous experience working in retail is an asset Please email résumé and cover letter to retail@ticats.ca

Intern, HSG Community Partnerships

1. Administration

• Process and fulfill all donation requests in a timely suitable manner
• Process and schedule mascot appearances and requests. Ensure costumes are scheduled to be cleaned and readily available for appearances.
• Assist in drafting event materials including briefing, planning, and event debrief documents
• Order and track inventory for all events, programs, and marketing assets
• Provide additional administrative support to the Community Department

2. Community Programming

• Assist with planning marquee events and community initiatives which support our mission including internal events, 3rd party events, corporate promotions, and game day programming
• Work with community partners and organizations to build relationships and drive engagement

3. Community Events and Gamedays:

• Assist the Community Partnerships Coordinator and Manager in the execution of all community events, festivals, and event activations
• Assist in various community gameday roles including: pre-game events, community partner activations, team flag execution, and community groups
• Attend community events and appearances with players and team representatives

Qualifications and Skills:

· Superior interpersonal and customer service skills
· Strong verbal and written communication skills and problem solving ability
· Excellent organizational and time management skills
· Positive attitude and ability to work as a team and independently
· Previous athlete interaction and community relations experience is an asset
· Ability to work weekends and evenings to help facilitate community programs/ events/ game days
· Must hold a valid driver’s license and have access to a vehicle

Please email résumé and cover letter to community@ticats.ca

Intern, Marketing

Responsibilities and Duties:

• Assist in the authoring all fan newsletters, season seat holder email communications, game day and event updates, and ticket administration emails for both the Tiger-Cats and Forge FC
• Provide assistance with the organization and execution of Tiger-Cats and Forge FC media planning, including: print, radio, direct to consumer, out of home, display advertising, and digital advertising
• Play a role in the creative development of advertising and promotional materials
• Assist in posting content to and maintenance of Tiger-Cats and Forge FC social media accounts
• Monitor social media channels and the internet for mentions of the Tiger-Cats, Forge FC, and discussions on related keywordsCollaborate on social media projects and contests to promote engagement and expand fan-bases for both teams
• Assist in creating campaign reports as needed
• Complete research to help develop and plan the following year’s marketing initiatives and calendar
• Assist with preparation of presentation materials for meetings
• Assist with general administrative work including but not limited to: maintaining/organizing files, data entry, copying, filing, and faxing

Qualifications and Skills:

• Quality writing, editing, and copywriting skills
• Organizational skills
• Demonstrated teamwork and work ethic
• Strong football, soccer, Tiger-Cats, and Forge FC knowledge
• Must have a passion for CFL football and CPL soccer
• Social media outlet and management experience
• Experience with various social media platforms including: Facebook, Twitter, Instagram, Tumblr, Snapchat, and Pinterest
• A winning, team oriented, passionate attitude with a strong sense of urgency
• A passion for creativity, with the ability to link ideas to business performance opportunities

Please email résumé and cover letter to marketing@ticats.ca