Employment Opportunities
| Position Title: | Account Executive, Business Development |
| Department: | Ticket Sales & Service |
| Immediate Supervisor(s): | Director, Ticket Sales & Service |
| Start Date: | February 2023 |
| Term: | Full Time |
OVERALL RESPONSIBILITIES:
Account Executive, Business Development is responsible for generating new business ticket revenue and group sales revenue. The role is primarily focused on selling new season seat packages, premium seating packages and group ticket packages through targeted prospecting, face to face meetings and your own personal network. The primary focus is increasing revenue for the new business, premium seating and group sales teams, while leveraging new and unique ideas that will create memorable experiences for fans. The ideal candidate will have 1-2 years of outbound sales experience preferably in sports industry.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
The expectation is the candidate will be active and responsible for the following areas:
- Prospect, engage and close new season seat and premium seating sales through targeted prospecting, meetings and networking channels
- Meet or exceed weekly/monthly/quarterly Ticketing team revenue and prospecting goals
- This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be seen as a problem-solver who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations
- Assist Group Sales and the New Business team, ensuring revenue targets are being achieved
- Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions
- Participate in various Ticketing team and community events as assigned
- Maintain accurate records in support of ticket sales and service efforts as defined by the organization
- Other Tasks/Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger-Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report
Measurements of Success
- Achieved or surpassed individual and Ticketing team revenue goals
- Establish a qualified prospect base through internal provided data, cold-calling, meetings and networking
- Actively participating in all ticket sales team meetings and events
QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)
Job Specific Skills and Abilities:
- The successful candidate will have an established personal and professional network of contacts in the TigerTown region, with an emphasis placed on Hamilton and Greater Hamilton Area
- Must be a great communicator!
- Strong organizational and time management skills
- Has the ability to create, develop and nurture relationships
- Is positive, outgoing and enjoys sales!
- Ability to multi-task and work under pressure in a fast-paced environment
- Is self-motivated and gets out of bed every day excited about coming to work and driving revenue
Education and Experience:
- 1-2 years applied sales experience
- Post-secondary degree/diploma in marketing, business, sports administration or other related disciplines an asset
OTHER CONSIDERATIONS
- Will be required to work all home games, as well as weekends and evenings when necessary
- Will be required to have access to a vehicle at all times
CONTACT:
Please send resume via email to: ticketsales@ticats.ca
Thank you for your interest in joining the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.
Reports to: Director Game Production & Events
Job Summary:
The Hamilton Sports Group are looking for dedicated, responsible & active individuals with a flexible
schedule to dress as the mascots for community events, appearances & game days as needed. Selected individuals will be added to our list of mascots to contact for games and events.
This position pays per game/event.
Essential Functions:
- Perform as the mascot personality in the eyes of the public.
- Interact with kids and fans during events in a positive and exciting way.
- Work with mascot spotter to ensure both fan and mascot safety
- Appearances may also include but not limited to suite visits, crowd prompts, dancing & various photo opportunities.
- Other duties as assigned.
Qualifications:
- Expression of a friendly, engaging, enthusiastic & animated personality within a non-speaking role.
- Must be comfortable performing & interacting with fans in front of large crowds.
- Good physical condition with the ability to withstand the demands of performing in a costume.
- Ability to be self-sufficient and work individually when needed.
- Flexible schedule – Must be able to work home games, nights/weekends and holidays as required.
- Prior mascot or related experience preferred but not required.
- Minimum 18 years of age.
- Must be able to provide proof of full vaccination
How to apply:
Please send resume and cover letter to mhipple@ticats.ca
Start Date: February 2023
The Hamilton Tiger-Cats and Forge FC are looking for energetic, passionate, and dedicated individuals to join our Operations Team. Successful applicants will join our Team in providing a world-class game-day experience throughout the 2023 season at Tim Hortons Field.
Responsibilities and Duties:
- Set-up and tear down of all game-day marketing and corporate activations
- Set-up all premium and non-premium ticketing areas, including but not limited to the Club Level, Suite Level, and Stelco North End
- Execute stadium conversion from Forge to Tiger-Cats and vice versa, including all in-bowl branding
- Set-up of any event spaces utilized during games or on off days
- Set-up all parking infrastructure and signage
- Assist all other departments to ensure that the game-day experience is a success
- Assist with stadium setup for licensee events
- Work in a variety of weather conditions, including the possibility of inclement weather
Ideal candidates possess:
- A charismatic, cheerful, and energetic personality
- A strong work ethic and the ability to work well in a team environment
- Ability to follow directions and work without direct supervision
- Excellent problem solving skills
- An ability to work well under pressure while remaining calm in all situations
- Passion for football, soccer, and the Hamilton community
Operations Team Requirements:
- Must be at least 18 years old
- Must be able to work 75% of Tiger-Cats and Forge FC games
- Ability to lift up to 50lbs
- Availability during weekdays is an asset, but not a requirement
- Must comply with all Tiger-Cats and Forge FC personal hygiene and grooming guidelines
Interested candidates should send a cover letter and resume to: stadiumoperations@ticats.ca
Please reference “Operations Team Member – Your Name” in the subject heading. The Tiger-Cats and Forge FC thank you for your interest in being a part of our Team. Only those candidates selected for an interview will be contacted.
TERM LENGTH: April 2023 – December 2023
OVERVIEW
The Hamilton Tiger-Cats and Forge FC are looking for enthusiastic individuals to join the Guest Experience Team (GE Team) for the 2023 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The GE Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts and other sporting events.
This opportunity is perfect for anyone looking to gain experience working in event management, the sport and entertainment industry and who enjoys working in a team and customer-facing environment.
Currently, game day opportunities are available to work Tiger-Cats games and the 110th Grey Cup. Additional opportunities to work other events may become available for team members at a later date.
Game day opportunities include:
- Ticket Scanners
- Ushers
- Parking Attendants
RESPONSIBILITIES AND DUTIES
Ticket Scanners:
- Greet all guests entering Tim Hortons Field in a friendly manner
- Scan tickets upon guest entry
- Read tickets carefully to provide accurate directions to seating sections
- Work efficiently in a team environment to minimize wait time and congestion at gates
- Assist co-workers in other positions by covering for breaks
Ushers:
- Check assigned section before events to ensure all seats are presentable and after events to identify any lost items
- Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
- Monitor assigned section throughout events and resolve any minor issues or concerns that arise
- Check to ensure that nobody encroaches on guests in accessibility seating
- Hold guests at the top of assigned section while football plays are ongoing
- Interact and converse with guests to enhance their overall experience at the venue
Parking Attendants:
- Ensure only guests with appropriate parking passes are permitted into correct lots
- Quickly process transactions for guests parking at paid lots
- Efficiently and safely guide vehicles in an organized manner to parking spots within designated lots
QUALIFICATIONS
Skills and Abilities:
- Excellent customer service skills, a positive attitude and an outgoing personality
- Great communication and organizational skills
- Team player who excels while working with others
- Ability to work in a fast-paced environment and make quick and accurate decisions
- Committed individual with a strong work ethic and a willingness to take on any task
Education and Experience:
- Relatable experience in a previous role
- At least 18 years of age
- Interest in working in event management, the sport and entertainment industry and in a fan experience role
- Experience in a front-line service or customer-facing position
If you are interested in being a part of an exciting atmosphere at Tim Hortons Field, please:
- Email your resume to GEjobs@ticats.ca
- Include your preferred role in the application email
- Please indicate in your application email where you heard about this job opening
The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you need any specific accommodations, please outline this in your application email.
Thank you for your interest in joining the team. Only those selected for an interview will be contacted.
START DATE: March 2023
OVERVIEW
Looking for an experience like no other? Interested in becoming part of a dynamic team? Have a passion for sports and being a part of something “bigger”? If so, we want you to become a part of our team. The Hamilton Tiger-Cats and Forge FC are hiring Retail Sales Associates for the upcoming 2023 season.
POSITION DESCRIPTION
Retail Sales Associates will be responsible for providing outstanding customer service through the sales of retail merchandise at their assigned outlet. In this role, our staff will be focused on driving top line sales, strengthening an environment in which customer service is a top priority and offering our fans the best shopping experience available. Each individual will bring energy, inspiration and a drive to always be the best. Your passion, energy and excitement will be reflected through your interactions with our fans and is the foundation of our in-store culture.
RESPONSIBILITIES AND DUTIES
- Assist customers with locating suitable products, sizes, styles and colours
- Handle a variety of payment options accurately and in a timely manner through our POS system (ERPLY)
- Maintenance, merchandising and responsibility of an assigned store location
- Monitor customer satisfaction through interactions during sales presentations
- Respond to customer problems with a focus on problem resolution within pre-approved limits
- Seek customer feedback about Ticats products, services and events
- Performs other duties as delegated or assigned by the Warehouse/Online Lead, Operations Manager, Director of Corporate Partnerships and Retail and other Senior Management
QUALIFICATIONS
Skills and Abilities:
- Exceptional team player
- Willingness to go above and beyond the necessary tasks to achieve organizational goals
- Outgoing, energetic and passionate about providing the best fan experience on game days and throughout the year
- Excellent ability to communicate and solve problems as they arise
- Enthusiastic about working in a unique, fast-paced and ever changing environment
- Flexible availability to work irregular hours and a commitment to all required home/work dates
- Skilled at processing transactions/payments with accuracy and with a high level of attention to detail in a short amount of time
- Proficient computer skills and a willingness to learn
Education and Experience:
- Experience in a high volume retail environment is an asset
- Opportunities for additional work at Tim Hortons Field hosts new, non-football related events throughout the year. Ie. The NHL Heritage Classic, Arkells the Rally concert
If you feel you could be an asset to the team, are interested in becoming a key member of our game day staff and have a genuine passion for football, soccer AND retail, we’d love to hear from you!
Please submit all applications to us at retailassociate@ticats.ca. Please indicate in your application email where you heard about this job opening (i.e. Hamilton Tiger-Cats website, Indeed, a specific job fair, university/ college job board, etc.).
The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you need any specific accommodations, please outline this in your application email. The Hamilton Tiger-Cats and Forge FC thank you for your interest in being a part of our team. Only those candidates selected for an interview will be contacted.
Coordinator, Grey Cup Festival Client Services
| Position Title: | Coordinator, Grey Cup Festival Client Service |
| Department: | Corporate Partnerships |
| Immediate Supervisor(s): | Manager, Corporate Partnerships Service |
| Term: | Full Time – Contract (May 1st 2023 to December 15th 2023 |
The Hamilton Sports Group, which operates the Hamilton Tiger-Cats Football Club and Forge FC, is an organization with a rich history both on and off the field. The organization is committed to creating a world class fan experience at all Tim Hortons Field events. In 2023 the Tiger-Cats and City of Hamilton will host the 110th Grey Cup where the organization will be responsible for the development and execution of an innovation Grey Cup Festival.
OVERALL RESPONSIBILITIES
The Coordinator Client Service, Grey Cup Festival Corporate Partnerships is primarily responsible for overseeing the execution of the marketing partnerships of a select group of Grey Cup Festival partners. In this role, they will go beyond the management of relationships and transactions to be a true solutions provider for our partners. This individual will also support the creative service team by executing partner creative requirements
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
· Work directly with the Corporate Sales Team as a member of the department service team to oversee the fulfillment of sponsorship agreements including the on-going communication with all assigned sponsorship accounts.
· Develop creative assets for partnership assets such as social media, sales collateral, videoboard graphics, etc.
· Manage the execution of pre and regular season and Grey Cup Festival partnership deliverables – creative approvals, digital campaign development and execution, as well as the execution of contract deliverables such as; promotional contests, hotel needs, tickets, merchandise, player and cheerleader appearances.
· Work with the Marketing/Events group to ensure effective fulfillment of partner activations on gamedays and during the Grey Cup Festival
· Liaise with suppliers/contractors to facilitate the execution of sponsor-related programs.
· Analyze sponsor activation performance, make sound strategic conclusions and communicate them through the presentation of post-season reports.
REQUIRED EDUCATION AND EXPERIENCE:
· Related university degree, college diploma or equivalent industry experience
· 3+ years corporate partnership service, media sales service or agency experience
· Well versed and extremely capable in Adobe Photoshop, Illustrator & InDesign
– Knowledge of Adobe After Effects is an asset
· Excellent comprehension and ease with the application of Microsoft Office programs, particularly PowerPoint and Excel
· Understanding of activating sponsorships, core partnership marketing concepts, valuation, program customization
· Strong interpersonal skills and communication skills in all internal and external relations
· Ability to establish and grow trusted relationships
· Strong Attention to detail with the ability and initiative to work independently
OTHER CONSIDERATIONS
· Will be required to have access to a vehicle at all times
CONTACT
Please send resume via email before Friday April 28th to: careers@ticats.ca
Thank you for your interest in the Hamilton Tiger-Cats but only those selected for an interview will be contacted.
Coordinator, Grey Cup Festival Operations
Position Title: Coordinator, Grey Cup Festival Operations
Reports To: Manager, Grey Cup Festival Operations
The Hamilton Sports Group, which operates the Hamilton Tiger-Cats Football Club and Forge FC, is an organization with a rich history both on and off the field. The company is committed to creating a world class fan experience at all Tim Hortons Field events. In 2023 the Tiger-Cats and City of Hamilton will host the 110th Grey Cup where the organization will be responsible for the development and execution of an innovative Grey Cup Festival.
Key Responsibilities:
- Assist the Manager of Grey Cup Festival Operations with operational elements related to the Grey Cup Festival the week of the 110th Grey Cup
- Recruitment, training, and scheduling of volunteers
- Managing applications, printing, and distribution of Grey Cup Festival accreditation passes
- Development and implementation of the Grey Cup Festival transportation plan
- Work in coordination with the marketing department to execute Grey Cup Festival pageantry and wayfinding signage throughout the Festival footprint
- Allocate Grey Cup Festival hotel requirements
- Required to work all event days during the Grey Cup Festival week (November 13-19, 2023)
- Attending meetings/calls with your supervisor and recording any next steps/action items
- Perform additional tasks as determined by your supervisor
Qualifications:
- Experience in event planning
Other Considerations:
- Ability and willingness to work evenings, weekends and holidays as required
- Candidate must live in the Greater Hamilton Area, within 30-45 minute drive to Tim Hortons Field, or be willing to relocate
- HSG prioritizes staff coming into the office to work as a key component of our company culture and as a key contributor to our success as a live event business. While remote work can be authorized for limited periods at certain times during the year, this is a job that requires coming to the office daily
Summary and Next Steps
- This position is a 6-month contract position.
- Interested candidates should forward their resume to jprinsell@ticats.ca
- Please quote “Grey Cup Operations Coordinator” in the subject line of your email.
- We thank all applicants however only those selected for an interview will be contacted.
Coordinator, Grey Cup Festival & Events
Position Title: Coordinator, Grey Cup Festival & Events
Reports To: Manager, Grey Cup Festival & Events
The Hamilton Sports Group, which operates the Hamilton Tiger-Cats Football Club and Forge FC, is an organization with a rich history both on and off the field. The company is committed to creating a world class fan experience at all Tim Hortons Field events. In 2023 the Tiger-Cats and City of Hamilton will host the 110th Grey Cup where the organization will be responsible for the development and execution of an innovative Grey Cup Festival.
Key Responsibilities:
- Assist the Manager of Grey Cup Festival & Events with planning and execution of Festival events the week of the 110th Grey Cup
- For Festival run events assist the manager with:
- Creation and maintenance of event planning documents including floor plans, maps, emergency plans and other logistical files
- Maintaining vendors/suppliers relationships for each event
- Obtaining required permits, inspections, and personnel required
- Room set up, décor, AV, entertainment and scheduling
- Execution of all required day-of-event documents including run of show, move in and out schedules, etc
- Assist with venue management for all Festival & third party events
- Third party events help to maintain the relationships and provide assistance when required
- For Festival run events assist the manager with:
- Required to work all event days during the Grey Cup Festival week (November 13-19, 2023)
- Attending meetings/calls with your supervisor and recording any next steps/action items
- Perform additional tasks as determined by your supervisor
Qualifications:
- Experience in event planning
Other Considerations:
- Ability and willingness to work evenings, weekends and holidays as required
- Candidate must live in the Greater Hamilton Area, within 30-45 minute drive to Tim Hortons Field, or be willing to relocate
- HSG prioritizes staff coming into the office to work as a key component of our company culture and as a key contributor to our success as a live event business. While remote work can be authorized for limited periods at certain times during the year, this is a job that requires coming to the office daily
Summary and Next Steps
- This position is a 6-month contract position.
- Interested candidates should forward their resume to jprinsell@ticats.ca
- Please quote “Grey Cup Events Coordinator” in the subject line of your email.
- We thank all applicants however only those selected for an interview will be contacted.
Content Producer, Hamilton Sports Group
Responsibilities and Duties:
- Evaluate, implement, and utilize digital media equipment, software, and services that meet the needs of the content & creative services team
- Develop and ensure all media meets accessibility standards for online delivery.
- Produce and deploy content in video and audio formats for various content and social channels.
- Capture, convert and optimize audio and video recordings for use on the web
- Identify, evaluate, and recommend emerging digital media technologies and methodologies.
- Provide advice and services related to the design, creation, and online delivery of digital media.
- Must have an understanding of sports, and sports culture
- Interpersonal and communication skills.
- Ability to plan, organize and coordinate your day-to-day work so as to meet tight deadlines; ability to work well under pressure.
- Creative, enterprising and inquisitive approach to fact-gathering.
- Willingness to work flexible hours.
- Ability to thrive in a team environment while being a resourceful self-starter.
- Strong teamwork ethic and attitude.
Nice to have:
- Moderate Experience with Adobe Premiere
- Some Experience with other Adobe CC (Photoshop, Illustrator, After Effects)
- Moderate Experience shooting with DSLR Cameras
- Some Experience with Video Lighting and Interview Setups
- Ability to work in a fast-paced environment with tight deadlines
- Knowledge of the CFL and it’s social media landscape, particularly the Hamilton Tiger-Cats a plus
- Knowledge of the CPL and it’s social media landscape, particularly Forge FC a plus
Interested applicants should submit their cover letter, resume and demo to: Taylor Iannarilli, at tiannarilli@ticats.ca
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Intern, Video Production
Responsibilities and Duties:
- Produce video content for social media, ticats.ca, forgefc.canpl.ca, and the game day videoboard
- Cover day-to-day media conferences at Tim Hortons Field
- Edit videos using Adobe Creative Suite with a focus on Premiere and After Effects
- Add graphical elements and animation and render out final formats
- Assemble, prepare, and set up equipment prior to filming, including: tripods, monitors, lighting, and cables
- Ability to find solutions to technical and/or other practical problems that may occur
- Post, update, and coordinate content on ticats.ca and other social media outlets
- Identify potential news story ideas relevant to the Tiger-Cats Football Club and Forge FC and its programs and initiatives
- Assist in content effort surrounding Tiger-Cats and Forge FC strategies/events
- Assist in the creation of social media content, including: photos and blog post
- Collaborate on social media projects and contests to promote engagement and expand fan base
- Assist with general administrative work including but not limited to: maintaining/organizing files, data entry, copying, filing, and faxing
Qualifications & Skills:
- Football and soccer IQ (ideally some CFL and CPL knowledge)
- Ability to work in a fast pace environment with tight deadlines
- Camera (DSLR ideally) experience
- Must know how to edit in premiere or Final Cut X
- Ability to use After Effects a big plus
- Ability to learn new programs
- Creativity is an absolute must
Please email résumé, cover letter, demo reel, and/or previous work to video@ticats.ca
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.