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Employment Opportunities

Current Employment Opportunities

Operations Team Member

Start Date: September 2019

The Hamilton Tiger-Cats and Forge FC are looking for energetic, passionate, and dedicated individuals to join our Operations Team. Successful applicants will join our Team in providing a world-class game-day experience throughout the 2019 season at Tim Hortons Field.

Responsibilities and Duties:                                           

  • Set-up and tear down of all game-day marketing and corporate activations
  • Set-up all premium and non-premium ticketing areas, including but not limited to the Club Level, Touchdown Lounge, Field Side, Suite Level, and Coors Light Patio
  • Set-up of any event spaces utilized during games or on off days
  • Set-up all parking infrastructure and signage
  • Set-up all stadium signage, including conversion from Forge to Tiger-Cats and vice versa
  • Assist all other departments to ensure that the game-day experience is a success
  • Work in a variety of weather conditions, including the possibility of inclement weather

Ideal candidates possess:

  • A charismatic, cheerful, and energetic personality
  • Passion for football, soccer, the Tiger-Cats, Forge FC, and the Hamilton community
  • A strong work ethic and the ability to work well in a team environment
  • Ability to follow directions
  • Excellent problem solving skills
  • An ability to work well under pressure while remaining calm in all situations

Operations Team Requirements:

  • Must be at least 18 years old
  • Must be able to work 90% of Tiger-Cats and Forge FC events (includes playoff games, additional concerts)
  • Some availability during weekdays is preferred, but not a requirement
  • Must comply with all Tiger-Cats and Forge FC personal hygiene and grooming guideline

Interested candidates should send a cover letter and resume to: stadiumoperations@ticats.ca

Please reference “Operations Team Member – Your Name” in the subject heading. The Tiger-Cats and Forge FC thank you for your interest in being a part of our Team. Only those candidates selected for an interview will be contacted.

Manager, Business Development

Position Title Manager, Business Development
Department Ticket Sales & Service
Immediate Supervisor Director, Business Development
Start Date September 2019
Term Full Time

OVERALL RESPONSIBILITIES

Manager, Business Development is responsible for generating new business ticket revenue and group sales revenue. The role is primarily focused on selling new season seat packages, premium seating packages and group ticket packages through targeted prospecting, face to face meetings and your own personal network. The primary focus is increasing revenue for the new business, premium seating and group sales teams, while leveraging new and unique ideas that will create memorable experiences for fans. The ideal candidate will have a minimum of 3 years of outbound sales experience preferably in sports industry.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Prospect, engage and close new season seat and premium seating sales through targeted prospecting, meetings and networking channels
  • Meet or exceed weekly/monthly/quarterly Ticketing team revenue and prospecting goals
  • This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be seen as a problem-solver who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations
  • Assist Group Sales and New Business Account Executives, ensuring revenue targets are being achieved
  • Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions
  • Participate in various Ticketing team and community events as assigned
  • Maintain accurate records in support of ticket sales and service efforts as defined by theorganization
  • Other Tasks/Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger- Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report 

    Measurements of Success

  1. Achieved or surpassed individual and Ticketing team revenue goals
  2. Establish a qualified prospect base through internal provided data, cold-calling, meetingsand networking
  3. Actively participating in all ticket sales team meetings and events

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • Is self-motivated and gets out of bed every day excited about coming to work and drivingrevenue

    Education and Experience:

  • Ability to multi-task and work under pressure in a fast paced environment
  • Is positive, outgoing and enjoys sales!
  • Has the ability to create, develop and nurture relationships
  • Strong organizational and time management skills
  • Must be a great communicator!
  • The successful candidate will have an established personal and professional network of contacts in the TigerTown region, with an emphasis placed on Hamilton and Greater Hamilton Area
  • Minimum 3 years applied sales experience
  • Post-secondary degree/diploma in marketing, business, sports administration or otherrelated disciplines an asset

    OTHER CONSIDERATIONS

  • Will be required to work all home games, as well as weekends and evenings when necessary
  • Will be required to have access to a vehicle at all times CONTACT:

Please send resume via email before Friday September 27th to: ticketsales@ticats.ca.

Thank you for your interest in the Hamilton Tiger-Cats Football Club, only those selected for an interview will be contacted.

Parking Attendant

OVERALL RESPONSIBILITIES

  • Provide excellent customer service in all parking-related areas

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

  • Ensure only guests with appropriate parking passes are permitted into the correct lots
  • Quickly process cash transactions to ensure the correct amount of change is provided
  • Efficiently and safely guide vehicles to parking spots within designated lots

QUALIFICATIONS

  • Must be 18 years of age or older
  • A charismatic, cheerful, and energetic personality
  • Must be motivated and excited about interacting with fans
  • Able to work well with all employees in a team environment
  • Must have good time management skills and be able to prioritize tasks
  • Must be available for 100% of 2019 Tiger-Cats home games, including playoff contests

If you are interested in being a part of the Tiger-Cats team, please email your resume to GEjobs@ticats.ca. Only those selected for an interview will be contacted.

Retail Sales Associate

Start Date: April 2019

Looking for an experience like no other?  Interested in becoming part of a dynamic team?  Have a passion for sports and being a part of something “bigger”?  If so, we want you to become a part of our team.  The Hamilton Tiger-Cats and Forge FC are hiring Retail Sales Associates for the upcoming 2019 season.

 

POSITION DESCRIPTION

Retail Sales Associates will be responsible for providing outstanding customer service through the sales of retail merchandise at their assigned outlet.  In this role, our staff will be focused on driving top line sales, strengthening an environment in which customer service is a top priority and offering our fans the best shopping experience available.  Each individual will bring energy, inspiration and a drive to always be the best.  Your passion, energy and excitement will be reflected through your interactions with our fans and is the foundation of our in-store culture.

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

  • Assist customers with locating suitable products, sizes, styles and colours
  • Handling a variety of payment options accurately and in a timely manner through our POS system (ERPLY)
  • Maintenance, merchandising and responsibility for the store location assigned
  • Monitor customer satisfaction through interactions during sales presentations
  • Responds to customer problems with a focus on problem resolution within pre-approved authority limits
  • Seek customer feedback about Tiger-Cats and Forge FC products, services and events
  • Performs other duties as delegated or assigned by the Warehouse/Online Lead, Operations Manager, Director of Corporate Partnerships and Retail and other Senior Management

 

QUALIFICATIONS

  • Exceptional team player willing to go above and beyond the necessary tasks to achieve organizational goals
  • Outgoing, energetic and passionate for providing the best fan experience on game-days and throughout the year
  • Excellent ability to communicate and solve problems as they arise
  • Enthusiastic about working in a unique, fast-paced and ever changing environment
  • Flexible availability to work irregular hours and commit to all required home/work dates a year
  • Skilled at processing transactions/payments with accuracy and with a high level of attention to detail in a short amount of time
  • Experience in a high volume retail environment an asset
  • Opportunities for additional work as Tim Hortons Field hosts new, non-football related events throughout the year
  • Proficient computer skills and willingness to learn

 

If you feel you could be an asset to the team, are interested in becoming a key member of our game-day staff and have a genuine passion for football, soccer AND retail, we’d love to hear from you!

Please submit all applications to retailassociate@ticats.ca.

Customer Assistance Team (C.A.T.)

Start Date: May 2019

The Hamilton Tiger-Cats and Forge FC are looking for energetic and enthusiastic people to join our Customer Assistance Team for the 2019 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The Customer Assistance Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts and other sporting events. In the past, external events have included: Keith Urban and Arkells concerts as well as Rugby Canada and Canada Soccer matches.

Game-Day opportunities include:

  • Ticket Scanners (Welcome Team)
  • Ushers (Section Ambassadors)
  • Guest Services Representatives
  • THF Ambassadors
  • Parking Attendants
  • Elevator Attendants

Game-Day opportunities are available at the following commitment levels:

  1. All Events (All Tiger-Cats home games, Forge FC home games and concerts/other sporting events for approximately 27 events)
  2. 2/3 of Events (All Tiger-Cats home games, six Forge FC home games and concerts/other sporting events for approximately 18 events)
  3. Only Tiger-Cats Games (All Tiger-Cats home games and concerts/other sporting events for approximately 12 events)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Ticket Scanners:

  • Greet all guests entering Tim Hortons Field in a friendly manner
  • Scan tickets upon guest entry and upon exit (through smoking gates ONLY)
  • Read tickets carefully to provide accurate directions to seating sections
  • Work efficiently in a team environment to minimize wait time and congestion at gates
  • Assist co-workers in other positions by covering for breaks

Ushers:

  • Check section before events to ensure all seats are clean and after events to identify any lost items
  • Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
  • Monitor section throughout events and resolve any minor issues or concerns that arise
  • Check to ensure that no one encroaches on guests in accessibility seating
  • Hold guests at the top of the section while football plays are ongoing
  • Interact and converse with guests to enhance their overall experience at the venue

Guest Services Representatives:

  • Address fan inquiries and concerns while stationed at a Guest Services Desk
  • Provide accurate and helpful information to guests on amenities and services provided at Tim Hortons Field
  • Quickly act upon requests or complaints from guests and refer any serious issues to supervisory teams and/or security personnel
  • Facilitate all Guest Experience programs including lost and found and incident report processes

THF Ambassadors:

  • Assist guests with accessibility needs get to their seats before events and from their seats back to a drop-off area at the end of events
  • During events, check in with guests who were assisted to ensure they are having an optimal experience at the stadium
  • Interact with guests, hand out promotional items and deliver fan recovery items to specific individuals

Parking Attendants:

  • Ensure only guests with appropriate parking passes are permitted into the correct lots
  • Quickly process cash transactions to ensure the correct amount of change is provided
  • Efficiently and safely guide vehicles to parking spots within designated lots

Elevator Attendants:

  • Greet all guests using the elevator with a friendly and helpful attitude
  • Ensure safe and efficient travel of guests while using the elevators
  • Provide correct directions to fans upon exit of the elevator

QUALIFICATIONS

Skills and Abilities:

  • Excellent customer service skills, positive attitude, and an outgoing personality
  • Great communication and organizational skills
  • Team player who excels while working with others
  • Ability to work in a fast-paced environment and make quick and accurate decisions
  • Committed individual with a strong work ethic

Education and Experience:

  • Relatable experience in a previous role
  • At least 18 years of age
  • Interest in working in the sports and entertainment industry and in a fan experience role
  • Experience in a front-line service or customer facing position

If you are interested in being a part of a monumental year and an exciting atmosphere at Tim Hortons Field, please email your resume to GEjobs@ticats.ca and include your preferred role and commitment level in the subject heading. Thank you for your interest in the positions. Only those selected for an interview will be contacted.