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Employment Opportunities

Operations Team Member

Start Date: July 2021

The Hamilton Tiger-Cats and Forge FC are looking for energetic, passionate, and dedicated individuals to join our Operations Team. Successful applicants will join our Team in providing a world-class game-day experience throughout the 2021 season at Tim Hortons Field.

Responsibilities and Duties:                                           

  • Set-up and tear down of all game-day marketing and corporate activations
  • Set-up all premium and non-premium ticketing areas, including but not limited to the Club Level, Touchdown Lounge, Suite Level, and Coors Light Patio
  • Execute stadium conversion from Forge to Tiger-Cats and vice versa
  • Set-up of any event spaces utilized during games or on off days
  • Set-up all parking infrastructure and signage
  • Assist all other departments to ensure that the game-day experience is a success
  • Work in a variety of weather conditions, including the possibility of inclement weather

Ideal candidates possess:

  • A charismatic, cheerful, and energetic personality
      • Passion for football, soccer, and the Hamilton community
  • A strong work ethic and the ability to work well in a team environment
  • Ability to follow directions and work without direct supervision
  • Excellent problem solving skills
  • An ability to work well under pressure while remaining calm in all situations

Operations Team Requirements:

  • Must be at least 18 years old
  • Must be able to work 75% of remaining Tiger-Cats and Forge FC games (includes playoffs and Grey Cup)
  • Some availability during weekdays is preferred, but not a requirement
  • Must comply with all Tiger-Cats and Forge FC personal hygiene and grooming guidelines

Interested candidates should send a cover letter and resume to: stadiumoperations@ticats.ca

Please reference “Operations Team Member – Your Name” in the subject heading. The Tiger-Cats and Forge FC thank you for your interest in being a part of our Team. Only those candidates selected for an interview will be contacted.

Customer Assistance Team

TERM LENGTH: September 2021 – December 2021

OVERVIEW

The Hamilton Tiger-Cats and Forge FC are looking for enthusiastic individuals to join the Customer Assistance Team for the 2021 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The Customer Assistance Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts and other sporting events.

This opportunity is perfect for anyone looking to gain experience working in event management, the sport and entertainment industry and who enjoys working in a team and customer facing environment.

Currently, game day opportunities are available to work Tiger-Cats games and the 108th Grey Cup. Additional opportunities to work other events may become available for team members at a later date.

Game day opportunities include:

  • Ticket Scanners (Welcome Team)
  • Ushers (Section Ambassadors)
  • Parking Attendants
  • All Access Team
  • 50/50 Ticket Seller

RESPONSIBILITIES AND DUTIES

Ticket Scanners:

  • Greet all guests entering Tim Hortons Field in a friendly manner
  • Scan tickets upon guest entry and upon exit (through smoking gates ONLY)
  • Read tickets carefully to provide accurate directions to seating sections
  • Work efficiently in a team environment to minimize wait time and congestion at gates
  • Assist co-workers in other positions by covering for breaks

Ushers:

  • Check assigned section before events to ensure all seats are presentable and after events to identify any lost items
  • Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
  • Monitor assigned section throughout events and resolve any minor issues or concerns that arise
  • Check to ensure that nobody encroaches on guests in accessibility seating
  • Hold guests at the top of assigned section while football plays are ongoing
  • Interact and converse with guests to enhance their overall experience at the venue

Parking Attendants:

  • Ensure only guests with appropriate parking passes are permitted into correct lots
  • Quickly process transactions for guests parking at paid lots
  • Efficiently and safely guide vehicles in an organized manner to parking spots within designated lots

All Access Team:

  • Ensure the smooth and efficient process of fans using their All Access card/app or other payment methods at various concessions areas within Tim Hortons Field
  • Monitor concession areas to ensure that fans are prepared to use their All Access card/app or other payment methods
  • Answer all guest questions and inquiries regarding the All Access platform and concession payment systems
  • Communicate to fans the different features of the All Access platform

50/50 Ticket Seller:

  • Assist guests at Tiger-Cats games with purchasing, processing and printing 50/50 tickets at one of the fixed 50/50 locations at Tim Hortons Field
  • Answer all guest questions regarding the 50/50 draw at Tiger-Cats games
  • Work with other 50/50 ticket sellers to resolve issues regarding 50/50 sales and equipment
  • Please note that all 50/50 ticket sellers are paid a $50 honorarium after each game and not an hourly wage

QUALIFICATIONS

Skills and Abilities:

  • Excellent customer service skills, a positive attitude and an outgoing personality
  • Great communication and organizational skills
  • Team player who excels while working with others
  • Ability to work in a fast-paced environment and make quick and accurate decisions
  • Committed individual with a strong work ethic and a willingness to take on any task

Education and Experience:

  • Relatable experience in a previous role
  • At least 18 years of age
  • Interest in working in event management, the sport and entertainment industry and in a fan experience role
  • Experience in a front-line service or customer facing position
  • For 50/50 ticket seller role, experience with point of sale systems is considered an asset

If you are interested in being a part of an exciting atmosphere at Tim Hortons Field, please:

  • Email your resume to GEjobs@ticats.ca
  • Include your preferred role in the application email
  • Please indicate in your application email where you heard about this job opening

The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you need any specific accommodations, please outline this in your application email.

Thank you for your interest in joining the team. Only those selected for an interview will be contacted.

Retail Sales Associate

START DATE: August 2021

OVERVIEW

Looking for an experience like no other? Interested in becoming part of a dynamic team? Have a passion for sports and being a part of something “bigger”? If so, we want you to become a part of our team.  The Hamilton Tiger-Cats and Forge FC are hiring Retail Sales Associates for the upcoming 2021 season.

POSITION DESCRIPTION

Retail Sales Associates will be responsible for providing outstanding customer service through the sales of retail merchandise at their assigned outlet. In this role, our staff will be focused on driving top line sales, strengthening an environment in which customer service is a top priority and offering our fans the best shopping experience available. Each individual will bring energy, inspiration and a drive to always be the best. Your passion, energy and excitement will be reflected through your interactions with our fans and is the foundation of our in-store culture.

RESPONSIBILITIES AND DUTIES

  • Assist customers with locating suitable products, sizes, styles and colours
  • Handle a variety of payment options accurately and in a timely manner through our POS system (ERPLY)
  • Maintenance, merchandising and responsibility of an assigned  store location
  • Monitor customer satisfaction through interactions during sales presentations
  • Respond to customer problems with a focus on problem resolution within pre-approved limits
  • Seek customer feedback about Ticats products, services and events
  • Performs other duties as delegated or assigned by the Warehouse/Online Lead, Operations Manager, Director of Corporate Partnerships and Retail and other Senior Management

QUALIFICATIONS

Skills and Abilities:

  • Exceptional team player
  • Willingness to go above and beyond the necessary tasks to achieve organizational goals
  • Outgoing, energetic and passionate about providing the best fan experience on game days and throughout the year
  • Excellent ability to communicate and solve problems as they arise
  • Enthusiastic about working in a unique, fast-paced and ever changing environment
  • Flexible availability to work irregular hours and a commitment to all required home/work dates
  • Skilled at processing transactions/payments with accuracy and with a high level of attention to detail in a short amount of time
  • Proficient computer skills and a willingness to learn

Education and Experience:

  • Experience in a high volume retail environment is an asset
  • Opportunities for additional work as Tim Hortons Field hosts new, non-football related events throughout the year

If you feel you could be an asset to the team, are interested in becoming a key member of our game day staff and have a genuine passion for football, soccer AND retail, we’d love to hear from you!

Please submit all applications to us at retailassociate@ticats.ca. Please indicate in your application email where you heard about this job opening (i.e.  Hamilton Tiger-Cats website, Indeed, a specific job fair, university/ college job board, etc.).

The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you need any specific accommodations, please outline this in your application email.

The Hamilton Tiger-Cats and Forge FC thank you for your interest in being a part of our team. Only those candidates selected for an interview will be contacted.

Account Executive, Ticket Sales & Service

Position Title: Account Executive, Ticket Sales & Service
Department: Ticket Sales & Service
Immediate Supervisor(s): Director, Ticket Administration & Client Services
Term: Full Time

OVERALL RESPONSIBILITIES

Account Executive, Ticket Sales & Service is responsible for generating new business ticket revenue and season seat retention. The role is primarily focused on selling new season seat packages, group ticket packages and flex pack tickets through targeted prospecting, face to face meetings and your own personal network. Season seat retention will also be an area of focus for this role. The primary focus is increasing revenue for the group sales and new business teams, while leveraging new and unique ideas that will create memorable experiences for fans. The ideal candidate will have a minimum of 1-2 years of outbound sales experience.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

  • Prospect, engage and close group and new season seat sales through targeted prospecting, meetings and networking channels
  • Meet or exceed weekly/monthly/quarterly Ticketing team revenue and prospecting goals
  • This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be a problem-solver who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations
  • Assist Group Sales and New Business Account Executives, ensuring revenue targets are being achieved
  • Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions
  • Participate in various Ticketing team and community events as assigned
  • Maintain accurate records in support of ticket sales and service efforts as defined by the organization
  • Other Tasks/Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger-Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report

Measurements of Success

  1. Achieved or surpassed individual and Ticketing team revenue goals
  2. Establish a qualified prospect base through internal provided data, cold-calling, meetings and networking
  3. Actively participating in all ticket sales team meetings and events

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

  • The successful candidate will have an established personal and professional network of contacts in the TigerTown region, with an emphasis placed on Hamilton and Greater Hamilton Area
  • Must be a great communicator!
  • Strong organizational and time management skills
  • Has the ability to create, develop and nurture relationships
  • Is positive, outgoing and enjoys sales!
  • Ability to multi-task and work under pressure in a fast-paced environment
  • Is self-motivated and gets out of bed every day excited about coming to work and driving revenue

 Education and Experience:

  • Minimum 1-2 years applied sales experience
  • Post-secondary degree/diploma in marketing, business, sports administration or other related disciplines an asset

OTHER CONSIDERATIONS

  • Will be required to work all home games, as well as weekends and evenings when necessary
  • Will be always required to have access to a vehicle

CONTACT:

Please send resume via email to: accountexecutive@ticats.ca.

Thank you for your interest in the Hamilton Tiger-Cats Football Club. Only those selected for an interview will be contacted.

CENTERPLATE – Food and Beverage Team

CENTERPLATE – Food and Beverage Team

TERM LENGTH: September 2021 – December 2021

Overview

Centerplate, a Sodexo company, bringing world-class guest experiences to life at the country’s top stadiums, arenas, convention centers, performing arts centers, zoos, aquariums, amusement parks and more. By understanding what matters most—to guests, to fans, to communities – we help make the most of every moment through a strategic approach to hospitality. We craft one-of-a-kind guest experiences that reflect purpose and place, so your presence is valued, your returns are rewarding and your community connections are authentic.

Use your passion for service to create a positive impact in the Hamilton Community! Centerplate is excited to announce a number of job opportunities surrounding both the Hamilton Tiger-Cats and Forge FC Game Days at Tim Hortons Field.

This opportunity is perfect for anyone looking to gain experience working in a fast-paced, live event environment.

Game day opportunities include:

  • Bartender/ Server
  • Concession Cook
  • Concession Cashier
  • Warehouse Hand

Responsibilities and Duties

Bartender/Server

  • Provide high quality service to customers
  • Process credit, debit and gift card transactions following appropriate procedures
  • Maintain a safe and clean environment for guests and team
  • Assist with inventory and inventory control
  • Mix and serve drinks in a timely manner
  • Carry out all tasks with attention to detail

Concession Cook:

  • Prepare all menu items as per customer request
  • Pre-prep all menu items
  • Ensure high quality food is delivered to servers
  • Maintain a clean and safe environment for guests and team
  • Carry out all duties as assigned by the head cook

Concession Cashier:

  • Provide high quality service to customers
  • Display knowledge of food menus
  • Listen and respond to customer concerns and questions
  • Ensure that the concession area is clean and organized at all times
  • Quickly process transactions for guests

Warehouse Hand:

  • Organize stock and merchandise concession stands by properly unboxing and storing goods in their designated location
  • Verify all incoming shipments to be accurate by comparing the invoice to the order and ensure all goods are in excellent condition
  • Assist all other departments to ensure that the game-day experience is a success

Qualifications 

Skills and Abilities:

  • Excellent customer service skills, a positive attitude and an outgoing personality
  • Great communication and organizational skills
  • Team player who excels while working with others
  • Ability to work in a fast-paced environment and make quick, accurate decisions
  • Committed individual with a strong work ethic and a willingness to take on any task

Education and Experience:

  • Relatable experience in a previous role
  • At least 18 years of age (Concession Cashier and Bartender/Server)
  • Smart serve certification (Bartender/Server)
  • At least 16 years of age (Concession Cook)
  • Experience in hospitality, event management and/or the sport and entertainment industry
  • Experience in a front-line service or customer facing position
  • Experience using Volante or POS systems is considered an asset

If you are interested in being a part of an exciting atmosphere at Tim Hortons Field, please:

  • Email your resume to young@centerplate.com
  • Include your preferred role in the application email
  • Please indicate in your application email where you heard about this job opening

Thank you for your interest in joining the Centerplate team!