Employment Opportunities

HAMILTON TIGER-CATS & FORGE FC INTERNSHIP PROGRAM

MISSION STATEMENT

The purpose of the Hamilton Tiger-Cats and Forge FC Internship Program is to educate participants in the areas of operation of a professional sports organization, to prepare interns for entering the career marketplace and to expand future employment and educational opportunities.

PROGRAM BENEFITS

The Hamilton Tiger-Cats and Forge FC Internship Program will offer the following career benefits and opportunities to each individual who participates in the program:

Skill Development

Learn how a professional sport organization successfully operates by working in multiple areas of the business with knowledgeable sport industry professionals
Gain confidence in essential workplace related skills by completing tasks that involve time management, communication, and teamwork skills
Apply knowledge gained from post-secondary education and previous experiences to develop new programs and initiatives that have a direct impact on the success of the organization and its teams
Learn how to work under pressure in a game day environment and execute key programs for the organization
Throughout the season, work with other interns on a major project and discover how to work in a group setting while accomplishing your individual and group’s goals

Networking

Build a professional network by working with experienced sport industry specialists from inside and outside of the organization
Meet with an assigned director from the organization once a month and discuss and review career objectives
Attend group discussions and share challenges and success stories with fellow interns

Career Advancement

Enhance resume for future employment opportunities and/ or for potential graduate school applications
Use experience to learn about yourself, evaluate career objectives, and set new career and personal goals

Receive and utilize professional tools such as a welcome package, business cards, and LinkedIn headshot

SPECIFIC DETAILS

Locations: 500 Sherman Avenue North (main business office) and 64 Melrose Avenue North (Tim Hortons Field) – Hamilton, Ontario

Internship Duration: Internships are available for both a four month and a seven-month terms between May 2^nd and December 2^nd.

Hourly Commitment: Regular business hours + All 2023 Hamilton Tiger-Cats home games (not including Forge FC specific positions). In addition to this, depending on the internship role there will be opportunities to work Forge FC home games and other special events at Tim Hortons Field.

Payment: $300 per month stipend and an honorarium paid on completion of the term.

Game day Hours: $80 for each Tiger-Cats game worked and $65 for each Forge FC game.
Other Opportunities: In the event that you are not assigned to a Tiger-Cats or Forge FC game day position, you will have the opportunity to work on the Guest Experience Team or Stadium Operations Team for each event and receive payment of $15.50 an hour.

REQUIREMENTS

Applicants for the Hamilton Tiger-Cats and Forge FC Internship Program must be enrolled in a degree/diploma program and receive course credit upon completion of this internship. Ideal candidates must be hard-working, dedicated, self-motivated individuals who possess exceptional interpersonal and organizational skills, and have a passion for sport.

INTERNSHIP POSITIONS:

HOW TO APPLY:

Candidates must email their résumé and cover letter to the email address listed in the specific intern job description. Intern job descriptions can be viewed on the following pages.
Email subject should read: “2023 (name of internship position) Application”
Please indicate in your application email where you saw this internship posting advertised (i.e. Hamilton Tiger-Cats website, indeed, SIRC, university/ college job board, etc.).

The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you have any specific accommodations, please outline this in your application email.

The Hamilton Tiger-Cats and Forge FC thank you for your interest in joining our organization for the upcoming seasons.

INTERN, COMMUNICATIONS

The Hamilton Tiger-Cats and Forge FC Communications Department strives to offer the best media/public relations support in the Canadian Football League and the Canadian Premier League. The Communications Intern will play a key role in accomplishing this, while supporting both the football, soccer, and the business sides of the organization. The role will also provide an opportunity for networking, and valuable operational and managerial experience.

Responsibilities and Duties:

Help enhance the image and profile of the Tiger-Cats and Forge FC in the media and with the public through strategic communications planning and execution
Assist in compilation of news releases and advisories, media guides and other publications, and game notes and media kits
Maintain media contact lists
Oversee accreditation process
Game day responsibilities include: credential distribution at media entrance, press box runner, and statistician assistant
Assist in the compilation and delivery of media packets for visiting media, featuring: game notes, clippings, credentials, and statistics
Help monitor CFL and CPL news at all times and keep appropriate internal staff informed
Help coordinate the activities of the team photographer
Serve as the team archivist (photos, etc.)

Qualifications and Skills:

Passion for football, soccer, the Hamilton Tiger-Cats, Forge FC, and the Hamilton community
Strong verbal and written communication skills and problem solving ability
Attention to detail and desire to improve and perfect any projects undertaken
An ability to work well under pressure in a fast-paced environment
Excellent organizational and time management skills
A flexible schedule as attendance for every Tiger-Cats and Forge FC home game is mandatory
Previous experience working with high profile coaches/athletes is an asset

Please email résumé and cover letter to communications@ticats.ca

INTERN, CORPORATE PARTNERSHIPS

Responsibilities and Duties:

Work with the Corporate Partnerships Team to execute sponsorship contract deliverables
Assist in the preparation of prospect proposals and end of season reports including tracking and archiving sponsorship elements (i.e. maintaining photo database and broadcast clips)
Assist with the planning and execution of client prospecting and relationship building events
Organize and facilitate sponsor appearances (players, mascots, and/or cheerleaders)
Assist the Corporate Partnerships Department with game day related tasks and preparations
Execute game day sponsorship activations, promotional elements, and partner accreditation
Work collaboratively with the Corporate Partnerships Client Service Team to ensure that all client deliverables, internal responsibilities, and reporting are completed in a timely manner
Assist in general departmental administrative tasks

Qualifications and Skills:

Organized and proactive
Strong attention to detail
Strong verbal and written communication skills
Ability to act professionally in situations with clients
Ability to work under pressure in a fast-paced environment

Assets:

Proficient in Microsoft Office – specifically PowerPoint and Excel
Proficient in Adobe Creative Suite – specifically Photoshop
General understanding of the professional sport industry
Previous sales and/or client service experience

Please email résumé and cover letter to partnerships@ticats.ca

INTERN, COMMUNITY RELATIONS

The Hamilton Tiger-Cats proudly support and promote healthy, active, and empowered youth within our community through youth football, health and wellness education, and social responsibility. The Hamilton Tiger-Cats are looking for an individual who has a genuine passion for football and looking to make a positive impact in the Hamilton community. This individual will assist with key programs and events directed under the Community Department for the Hamilton Tiger-Cats.

Candidates must be available for the full-length of the internship program (seven months, May-November). Candidates must be available to work all home games as well as available to work evenings and weekends as needed.

Responsibilities and Duties:

Administration

Process and fulfill all donation requests in a timely and suitable manner
Process and schedule mascot appearances and requests. Ensure costumes are scheduled to be cleaned and readily available for appearances
Assist in drafting event materials including: briefing, planning, and event debrief documents
Order and track inventory for all events, programs, and marketing assets
Provide additional administrative support to the Community Department

Community Programming

Assist the Amateur Football Coordinator in planning core initiatives and programs which support our mission including: FirstOn the Field Flag Football program, PlayAction program, HWDSB Flag Football League program, High School Mentorship program

Work with community partners and organizations to build relationships and implement the Community Ticketing Program

Community Events and Game days

Assist the Community Partnerships and Events Manager in the execution of all football related community events, festivals, and event activations
Assist in various community game day roles including: pre-game events, community partner activations, Canadian Flag execution, and community groups
Attend community events and appearances with players and team representatives when necessary

Qualifications and Skills:

Superior interpersonal and customer service skills
Strong verbal and written communication skills and problem solving ability
Excellent organizational and time management skills
Positive attitude and ability to work as a team and independently
Previous athlete interaction and community relations experience is an asset
Ability to work weekends and evenings to help facilitate community programs/ events/ game days
Must hold a valid driver’s license

Please email résumé and cover letter to community@ticats.ca

INTERN, GRAPHIC DESIGN

The Hamilton Tiger-Cats and Forge FC are seeking a creative individual who wants to work in a fast-paced, hands-on environment and learn the ins and outs of brand strategy and visual design in the sport industry. The Graphic Design Intern will be a key member of the creative team and will be responsible for stewarding two brands through a variety of design deliverables including: website, digital and traditional advertising, print, signage, merchandise, sales collateral, and more.

Responsibilities and Duties:

Collaborate with the creative team to create media and graphics for the Hamilton Tiger-Cats and Forge FC platforms
Create graphics for social media, print collateral and other marketing, ticketing, and partnership tools
Create videoboard, ribbon board, in-stadium TV graphics, and templates for use on game days

Work with existing creative designs and execute original designs based on supporting strategy and brand guidelines

Work closely with all internal departments including but not limited to: Marketing, Partnerships, and Ticketing
Maintain knowledge of creative/social trends and best practices

Qualifications and Skills:

Proficiency with Adobe Photoshop, Illustrator, and InDesign *After Effects
Excellent organizational and time management skills
An ability to work well under pressure and meet deadlines in a fast-paced environment
Attention to detail and desire to improve and perfect any projects undertaken
Positive attitude and ability to work in a team environment and independently
Passion for football, soccer, the Hamilton Tiger-Cats, Forge FC, and the Hamilton community

Please email résumé, cover letter, and previous work to design@ticats.ca

INTERN, GAME PRODUCTION & EVENTS

The Hamilton Tiger-Cats and Forge FC are committed to creating an unforgettable game day and event experience for thousands of fans each year. We are looking for a dedicated individual to become an integral member of our production and events team. The successful candidate will have a specific focus on the planning and execution of all home games and major events during the 2023 season.

Candidates must be available for the full-length of the internship program (seven months, May-November). Candidates must be available to work all Tiger-Cats and Forge FC home games as well as available to work evenings and weekends as needed.

Responsibilities and Duties:

Participate in the overall season preparation and execution of all Tiger-Cats and Forge FC home games, premium events, and other day-to-day business operations
Assist with planning and execution of all content, promotions, theme nights, and other in-game initiatives at Tiger-Cats and Forge FC home games
Act as game day Stage Manager for all Tiger-Cats and Forge FC home games
Act as a point of contact in the production of department driven events
Manage the department’s event equipment and other department resources
Conduct research projects to gain insights for department initiatives
Create recaps of events and assist with preparation of presentation materials for meetings
Assist with general administrative work including but not limited to: maintaining/organizing files, data entry, copying, and filing
Other duties as assigned

Qualifications and Skills:

Currently enrolled in a Sport Management, Marketing, or Event Management program
Positive attitude and ability to work as a team and independently
Working knowledge of Microsoft Office programs: Word, Excel, PowerPoint, and Outlook
Strong verbal and written communication skills
Outgoing personality with excellent customer service skills
Ability to work evenings and weekends as dictated by scheduled home games and events
Must hold a valid driver’s license

Please email resume and cover letter to eventproduction@ticats.ca

INTERN, GRAPHIC DESIGN

Responsibilities and Duties:

Collaborate with the creative team to create media and graphics for the Hamilton Tiger-Cats and Forge FC platforms
Create graphics for social media, print collateral and other marketing, ticketing, and partnership tools
Create videoboard, ribbon board, in-stadium TV graphics, and templates for use on game days

Work with existing creative designs and execute original designs based on supporting strategy and brand guidelines

Work closely with all internal departments including but not limited to: Marketing, Partnerships, and Ticketing
Maintain knowledge of creative/social trends and best practices

Qualifications and Skills:

Proficiency with Adobe Photoshop, Illustrator, and InDesign *After Effects
Excellent organizational and time management skills
An ability to work well under pressure and meet deadlines in a fast-paced environment
Attention to detail and desire to improve and perfect any projects undertaken
Positive attitude and ability to work in a team environment and independently
Passion for football, soccer, the Hamilton Tiger-Cats, Forge FC, and the Hamilton community

Please email résumé, cover letter, and previous work to design@ticats.ca

INTERN, GUEST EXPERIENCE

The Hamilton Tiger-Cats and Forge FC Guest Experience Department strives to offer a world class fan experience, creating exemplary moments that set a new standard for guests that enter our venue. The Guest Experience Intern will play a key role in executing and improving departmental programs to ensure all guests at Tim Hortons Field receive the best possible customer service. Also, the role will provide valuable recruitment and management experience.

Responsibilities and Duties:

Assist in interviewing and hiring a portion of the Guest Experience Team (ushers, ticket takers, and parking attendants)
Update the Guest Experience Team training programs and assist with staff training
Help with scheduling and managing the Guest Experience Team at all Tim Hortons Field events
Manage the Secret Shopper and Tim Hortons Field Ambassador programs including: supervising staff, special occasion in-seat visits, and accessible escorts
Oversee the staff rewards program for the GE Team
Create new policies and procedures for the GE Team and for fans to ensure the highest level of service is provided at Tim Hortons Field
Assist in managing guest feedback systems to evaluate the impact of various guest experience initiatives
Research, identify, and implement opportunities for new guest experience programs
Available to work evenings and weekends

Qualifications and Skills:

Superior customer service skills developed through previous experience in consumer-facing roles
Event management skills developed through previous experiences
Attention to detail and a genuine desire to improve best practices and procedures
An ability to work well under pressure with others in a fast-paced environment
Strong verbal and written communication skills and problem solving abilities
Excellent organizational and time management skills
Previous leadership experience is an asset
Passion for football, soccer, the Tiger-Cats, Forge FC, and the Hamilton community

Please email résumé and cover letter to guestexperience@ticats.ca

INTERN, MARKETING

Responsibilities and Duties:

Assist in the authoring all fan newsletters, season seat holder email communications, game day and event updates, and ticket administration emails for both the Tiger-Cats and Forge FC
Provide assistance with the organization and execution of Tiger-Cats and Forge FC media planning, including: print, radio, direct to consumer, out of home, display advertising, and digital advertising
Play a role in the creative development of advertising and promotional materials

Assist in posting content to and maintenance of Tiger-Cats and Forge FC social media accounts
Monitor social media channels and the internet for mentions of the Tiger-Cats, Forge FC, and discussions on related keywords
Collaborate on social media projects and contests to promote engagement and expand fan-bases for both teams
Assist in creating campaign reports as needed
Complete research to help develop and plan the following year’s marketing initiatives and calendar
Assist with preparation of presentation materials for meetings
Assist with general administrative work including but not limited to: maintaining/organizing files, data entry, copying, filing, and faxing

Qualifications and Skills:

Quality writing, editing, and copywriting skills
Organizational skills
Demonstrated teamwork and work ethic
Strong football, soccer, Tiger-Cats, and Forge FC knowledge
Must have a passion for CFL football and CPL soccer
Social media outlet and management experience
Experience with various social media platforms including: Facebook, Twitter, Instagram, Tumblr, Snapchat, and Pinterest

A winning, team oriented, passionate attitude with a strong sense of urgency
A passion for creativity, with the ability to link ideas to business performance opportunities

Please email résumé and cover letter to marketing@ticats.ca

INTERN, RETAIL OPERATIONS

The Tiger-Cats Shop located at Tim Hortons Field offers a year-round shopping experience for both the Hamilton Tiger-Cats and Forge FC brands. Our mission is to deliver our fans the best shopping experience supported by the best products and exceptional customer service. The Retail Operations team is looking for an individual committed to delivering consistent and memorable experiences to all those who walk through our door. This role will also provide an opportunity for networking along with valuable retail operations and managerial experience. Interns will be mentored and learn from highly experienced and dedicated retail professionals. This internship position is a perfect fit for college and university students who possess a passion for a career in the Sporting Goods Business/Sport Management field.

Responsibilities and Duties:

Merchandising products in-store at the Tiger-Cats | Forge FC Shop and throughout all stadium locations at Tim Hortons Field.
Work game days, and other significant events in which the Retail Department has a presence.
Assist with managing the Part-Time & Game Day Staff at games, events & day-to-day.
Support a variety of management responsibilities including interviewing, scheduling, reporting, and staff management.
Attend meetings with internal and external groups focusing on marketing, product, and other initiatives.

Communicate and work along internal departments to enable efficient day-to-day support and growth.
Perform daily and weekly duties assigned by Management.

Qualifications and Skills:

Strong focus on delivering best-in-class customer service and support
Strong verbal and written communication skills and problem solving ability

Attention to detail and desire to improve and perfect any projects undertaken
An ability to work well under pressure in a fast-paced environment
Excellent organizational and time management skills
Passion for football, soccer, the Tiger-Cats, Forge FC, and the Hamilton community
Passion for fashion and has a commercial mindset.

A flexible schedule is required as attendance for every home game and other scheduled events is mandatory.
Previous experience working in retail is an asset

Please email résumé and cover letter to retail@ticats.ca

INTERN, STADIUM EVENTS & OPERATIONS

The Hamilton Tiger-Cats Event Operations Intern will have the opportunity to plan and execute events and game day activities at Tim Hortons Field, a state of the art facility. This individual will be responsible for assisting with the planning, design, and implementation of all events at Tim Hortons Field. They will play a significant role in improving and executing departmental programs to ensure all targets are met with successful outcomes. The role also will provide valuable recruitment and management experience.

Responsibilities and Duties:

Assist in hiring, training, and managing the Game day Operations Team for all Tiger-Cats and Forge FC Home games, and special events.
Assist in the preparation of the stadium for each stadium event – set up parking signage, gate barricades, field of play, and all specialty seating areas
Coordinate and supervise all corporate partners with their game day activations at Tim Hortons Field
Lead the Game day Operations Team with set-up/tear down of all game day activations
Aid in the setup of minor stadium events, such as corporate meetings, community initiatives, and season seat holder events.
Support the Stadium Events and Operations Coordinator with all operational details for game days and special event activations

Qualifications and Skills:

Superior event management skills developed through previous operations and event management experience
Strong attention to detail and desire to improve best practices and procedures
An ability to work well under pressure in a fast-paced environment
Strong verbal and written communication skills and problem solving ability
Excellent organizational and time management skills
Passion for football, soccer, the Tiger-Cats, Forge FC, and the Hamilton community
Previous leadership experience is an asset

Please email résumé and cover letter to stadium@ticats.ca

INTERN, TICKET OPERATIONS, SALES & SERVICE

The Hamilton Tiger-Cats Ticket Operations, Sales and Service Intern will acquire a complete understanding of the operations of the Ticketing Department with the Hamilton Tiger-Cats and Forge FC.

Responsibilities and Duties:

Assist the Business Development, Customer Service, and Ticketing Operations Departments in daily operation of the ticketing business
Learn Archtics, the Ticketmaster ticketing system, including the sales process and pulling reports
Participate in setting up and executing Tiger-Cats and Forge FC game days, and other Business Development events
Gain customer service experience while working in the Ticket Office on game days
Assist with general administrative work including but not limited to: maintaining/organizing files, data entry, copying, filing, and faxing
Any other duties assigned by your Manager(s)
May be required to work various evenings and weekends

Qualifications and Skills:

Passionate about the long-term development of the internship experience and the creation of new initiatives
Superior customer service and interpersonal skills
Friendly, out-going personality
Attention to detail and a strong work ethic
Excellent organizational and time management skills
Ability to adapt to a variety of roles/tasks
Adept with Microsoft Office programs, particularly Excel
Passion for football, soccer, the Tiger-Cats, Forge FC, and the Hamilton community

Please email resume and cover letter to ticketops@ticats.ca

INTERN, VIDEO PRODUCTION

Responsibilities and Duties:

Produce video content for social media, ticats.ca, forgefc.canpl.ca, and the game day videoboard
Cover day-to-day media conferences at Tim Hortons Field
Edit videos using Adobe Creative Suite with a focus on Premiere and After Effects
Add graphical elements and animation and render out final formats
Assemble, prepare, and set up equipment prior to filming, including: tripods, monitors, lighting, and cables
Ability to find solutions to technical and/or other practical problems that may occur
Post, update, and coordinate content on ticats.ca and other social media outlets
Identify potential news story ideas relevant to the Tiger-Cats Football Club and Forge FC and its programs and initiatives

Assist in content effort surrounding Tiger-Cats and Forge FC strategies/events
Assist in the creation of social media content, including: photos and blog posts
Collaborate on social media projects and contests to promote engagement and expand fan base
Assist with general administrative work including but not limited to: maintaining/organizing files, data entry, copying, filing, and faxing

Qualifications and Skills:

Football and soccer IQ (ideally some CFL and CPL knowledge)
Ability to work in a fast pace environment with tight deadlines
Camera (DSLR ideally) experience
Must know how to edit in premiere or Final Cut X
Ability to use After Effects a big plus
Ability to learn new programs
Creativity is an absolute must

Please email résumé, cover letter, demo reel, and/or previous work to video@ticats.ca

Account Executive, Business Development

Position Title:	Account Executive, Business Development
Department:	Ticket Sales & Service
Immediate Supervisor(s):	Director, Ticket Sales & Service
Start Date:	February 2023
Term:	Full Time

OVERALL RESPONSIBILITIES:

Account Executive, Business Development is responsible for generating new business ticket revenue and group sales revenue. The role is primarily focused on selling new season seat packages, premium seating packages and group ticket packages through targeted prospecting, face to face meetings and your own personal network. The primary focus is increasing revenue for the new business, premium seating and group sales teams, while leveraging new and unique ideas that will create memorable experiences for fans. The ideal candidate will have 1-2 years of outbound sales experience preferably in sports industry.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

The expectation is the candidate will be active and responsible for the following areas:

Prospect, engage and close new season seat and premium seating sales through targeted prospecting, meetings and networking channels
Meet or exceed weekly/monthly/quarterly Ticketing team revenue and prospecting goals
This individual will be an important ambassador for the Club’s Business Development agenda. Candidate must be seen as a problem-solver who is consistently focused on possibilities vs. limitations, employing a positive, collaborative team approach to all internal and external relations
Assist Group Sales and the New Business team, ensuring revenue targets are being achieved
Work closely with Ticket Operations department to ensure accurate fulfillment of all ticket transactions
Participate in various Ticketing team and community events as assigned
Maintain accurate records in support of ticket sales and service efforts as defined by the organization
Other Tasks/Duties – Actively participate in Tiger-Cats gameday experience; attend all Tiger-Cats home games and will also assume other job function related duties not specifically defined in this offer as assigned by the candidate’s direct report

Measurements of Success

Achieved or surpassed individual and Ticketing team revenue goals
Establish a qualified prospect base through internal provided data, cold-calling, meetings and networking
Actively participating in all ticket sales team meetings and events

QUALIFICATIONS (KNOWLEDGE, SKILLS, ABILITIES, EXPERIENCE)

Job Specific Skills and Abilities:

The successful candidate will have an established personal and professional network of contacts in the TigerTown region, with an emphasis placed on Hamilton and Greater Hamilton Area
Must be a great communicator!
Strong organizational and time management skills
Has the ability to create, develop and nurture relationships
Is positive, outgoing and enjoys sales!
Ability to multi-task and work under pressure in a fast-paced environment
Is self-motivated and gets out of bed every day excited about coming to work and driving revenue

Education and Experience:

1-2 years applied sales experience
Post-secondary degree/diploma in marketing, business, sports administration or other related disciplines an asset

OTHER CONSIDERATIONS

Will be required to work all home games, as well as weekends and evenings when necessary
Will be required to have access to a vehicle at all times

CONTACT:

Please send resume via email to: ticketsales@ticats.ca

Thank you for your interest in joining the Hamilton Tiger-Cats. Only those selected for an interview will be contacted.

Mascot

Reports to: Director Game Production & Events

Job Summary:

The Hamilton Sports Group are looking for dedicated, responsible & active individuals with a flexible
schedule to dress as the mascots for community events, appearances & game days as needed. Selected individuals will be added to our list of mascots to contact for games and events.

This position pays per game/event.

Essential Functions:

Perform as the mascot personality in the eyes of the public.
Interact with kids and fans during events in a positive and exciting way.
Work with mascot spotter to ensure both fan and mascot safety
Appearances may also include but not limited to suite visits, crowd prompts, dancing & various photo opportunities.
Other duties as assigned.

Qualifications:

Expression of a friendly, engaging, enthusiastic & animated personality within a non-speaking role.
Must be comfortable performing & interacting with fans in front of large crowds.
Good physical condition with the ability to withstand the demands of performing in a costume.
Ability to be self-sufficient and work individually when needed.
Flexible schedule – Must be able to work home games, nights/weekends and holidays as required.
Prior mascot or related experience preferred but not required.
Minimum 18 years of age.
Must be able to provide proof of full vaccination

How to apply:

Please send resume and cover letter to mhipple@ticats.ca

Operations Team Member

Start Date: February 2023

The Hamilton Tiger-Cats and Forge FC are looking for energetic, passionate, and dedicated individuals to join our Operations Team. Successful applicants will join our Team in providing a world-class game-day experience throughout the 2023 season at Tim Hortons Field.

Responsibilities and Duties:

Set-up and tear down of all game-day marketing and corporate activations
Set-up all premium and non-premium ticketing areas, including but not limited to the Club Level, Suite Level, and Coors Light Patio
Execute stadium conversion from Forge to Tiger-Cats and vice versa, including all in-bowl branding
Set-up of any event spaces utilized during games or on off days
Set-up all parking infrastructure and signage
Assist all other departments to ensure that the game-day experience is a success
Assist with stadium setup for licensee events
Work in a variety of weather conditions, including the possibility of inclement weather

Ideal candidates possess:

A charismatic, cheerful, and energetic personality
A strong work ethic and the ability to work well in a team environment
Ability to follow directions and work without direct supervision
Excellent problem solving skills
An ability to work well under pressure while remaining calm in all situations
Passion for football, soccer, and the Hamilton community

Operations Team Requirements:

Must be at least 18 years old
Must be able to work 75% of Tiger-Cats and Forge FC games
Ability to lift up to 50lbs
Availability during weekdays is an asset, but not a requirement
Must comply with all Tiger-Cats and Forge FC personal hygiene and grooming guidelines

Interested candidates should send a cover letter and resume to: stadiumoperations@ticats.ca

Please reference “Operations Team Member – Your Name” in the subject heading. The Tiger-Cats and Forge FC thank you for your interest in being a part of our Team. Only those candidates selected for an interview will be contacted.

Guest Experience Team

TERM LENGTH: April 2023 – December 2023

OVERVIEW

The Hamilton Tiger-Cats and Forge FC are looking for enthusiastic individuals to join the Guest Experience Team (GE Team) for the 2023 season! Each position plays an integral role in successfully creating and delivering a world-class guest experience at Tim Hortons Field. The GE Team works all events at Tim Hortons Field. This includes: Hamilton Tiger-Cats home games, Forge FC home games, concerts and other sporting events.

This opportunity is perfect for anyone looking to gain experience working in event management, the sport and entertainment industry and who enjoys working in a team and customer-facing environment.

Currently, game day opportunities are available to work Tiger-Cats games and the 110^th Grey Cup. Additional opportunities to work other events may become available for team members at a later date.

Game day opportunities include:

Ticket Scanners
Ushers
Parking Attendants

RESPONSIBILITIES AND DUTIES

Ticket Scanners:

Greet all guests entering Tim Hortons Field in a friendly manner
Scan tickets upon guest entry
Read tickets carefully to provide accurate directions to seating sections
Work efficiently in a team environment to minimize wait time and congestion at gates
Assist co-workers in other positions by covering for breaks

Ushers:

Check assigned section before events to ensure all seats are presentable and after events to identify any lost items
Correctly direct guests to their seats and to other areas of interest inside Tim Hortons Field
Monitor assigned section throughout events and resolve any minor issues or concerns that arise
Check to ensure that nobody encroaches on guests in accessibility seating
Hold guests at the top of assigned section while football plays are ongoing
Interact and converse with guests to enhance their overall experience at the venue

Parking Attendants:

Ensure only guests with appropriate parking passes are permitted into correct lots
Quickly process transactions for guests parking at paid lots
Efficiently and safely guide vehicles in an organized manner to parking spots within designated lots

QUALIFICATIONS

Skills and Abilities:

Excellent customer service skills, a positive attitude and an outgoing personality
Great communication and organizational skills
Team player who excels while working with others
Ability to work in a fast-paced environment and make quick and accurate decisions
Committed individual with a strong work ethic and a willingness to take on any task

Education and Experience:

Relatable experience in a previous role
At least 18 years of age
Interest in working in event management, the sport and entertainment industry and in a fan experience role
Experience in a front-line service or customer-facing position

If you are interested in being a part of an exciting atmosphere at Tim Hortons Field, please:

Email your resume to GEjobs@ticats.ca
Include your preferred role in the application email
Please indicate in your application email where you heard about this job opening

Thank you for your interest in joining the team. Only those selected for an interview will be contacted.

Retail Sales Associate

START DATE: March 2023

OVERVIEW

Looking for an experience like no other? Interested in becoming part of a dynamic team? Have a passion for sports and being a part of something “bigger”? If so, we want you to become a part of our team. The Hamilton Tiger-Cats and Forge FC are hiring Retail Sales Associates for the upcoming 2023 season.

POSITION DESCRIPTION

Retail Sales Associates will be responsible for providing outstanding customer service through the sales of retail merchandise at their assigned outlet. In this role, our staff will be focused on driving top line sales, strengthening an environment in which customer service is a top priority and offering our fans the best shopping experience available. Each individual will bring energy, inspiration and a drive to always be the best. Your passion, energy and excitement will be reflected through your interactions with our fans and is the foundation of our in-store culture.

RESPONSIBILITIES AND DUTIES

Assist customers with locating suitable products, sizes, styles and colours
Handle a variety of payment options accurately and in a timely manner through our POS system (ERPLY)
Maintenance, merchandising and responsibility of an assigned store location
Monitor customer satisfaction through interactions during sales presentations
Respond to customer problems with a focus on problem resolution within pre-approved limits
Seek customer feedback about Ticats products, services and events
Performs other duties as delegated or assigned by the Warehouse/Online Lead, Operations Manager, Director of Corporate Partnerships and Retail and other Senior Management

QUALIFICATIONS

Skills and Abilities:

Exceptional team player
Willingness to go above and beyond the necessary tasks to achieve organizational goals
Outgoing, energetic and passionate about providing the best fan experience on game days and throughout the year
Excellent ability to communicate and solve problems as they arise
Enthusiastic about working in a unique, fast-paced and ever changing environment
Flexible availability to work irregular hours and a commitment to all required home/work dates
Skilled at processing transactions/payments with accuracy and with a high level of attention to detail in a short amount of time
Proficient computer skills and a willingness to learn

Education and Experience:

Experience in a high volume retail environment is an asset
Opportunities for additional work at Tim Hortons Field hosts new, non-football related events throughout the year. Ie. The NHL Heritage Classic, Arkells the Rally concert

If you feel you could be an asset to the team, are interested in becoming a key member of our game day staff and have a genuine passion for football, soccer AND retail, we’d love to hear from you!

Please submit all applications to us at retailassociate@ticats.ca. Please indicate in your application email where you heard about this job opening (i.e. Hamilton Tiger-Cats website, Indeed, a specific job fair, university/ college job board, etc.).

The Hamilton Tiger-Cats and Forge FC value diversity and inclusion of all candidates and will provide accommodations if needed. If you need any specific accommodations, please outline this in your application email. The Hamilton Tiger-Cats and Forge FC thank you for your interest in being a part of our team. Only those candidates selected for an interview will be contacted.