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TIM HORTONS FIELD HEALTH & SAFETY PROTOCOLS
MARCH 2022

PROOF OF VACCINATION WILL NOT BE REQUIRED FOR 2022 HERITAGE CLASSIC

Provincial guidelines eased certain Covid-19 restrictions on March 1

Tim Hortons Field and the Hamilton Sports Group announced on March 3, proof of vaccination will not be required at the 2022 NHL Heritage Classic on March 13 or the Hamilton Bulldogs Outdoor Showcase on March 14.

Following the guidance from the Province of Ontario to ease certain Covid-19 related restrictions on March 1, 2022, fans will not be required to show proof of vaccination at either of the hockey games at Tim Hortons Field later this month. Masks will be still required for any indoor areas such as restrooms and are recommended for fans while seated unless they are eating or drinking.

The Hamilton Sports Group encourages all of our fans and partners to get fully vaccinated to ensure we can keep our community safe from Covid-19 as we continue to progress through the pandemic.

Masks are required for any indoor areas such as restrooms and are recommended for fans while seated unless they are eating or drinking.

Proper hygienic practices and making a habit of cleaning surfaces before and after use will help drastically reduce the risk of transmission. This includes, but is not limited to: using alcohol-based hand sanitizer, washing hands thoroughly, and avoid touching your face.

If you think you might have come into contact with someone who is COVID-positive or you feel unwell and demonstrate symptoms of COVID-19, self-isolate and get tested. If we can detect the presence of the virus, it can help us and local health authorities fight the pandemic.

KNOW BEFORE YOU GO

To support less fan movement around the facility, additional retail kiosks will be available for fans across the stadium.

Concessions will be 100% cashless. Purchases will be made using tap with VISA, MasterCard, Debit and American Express. All food will be served in protective to-go packaging and all condiments and cutlery will be individually packaged. No items will be self-service, and all previously used condiment stations will be removed. 

Upon entry into the stadium, fans will be asked to immediately head to their seats unless they are requiring use of the washrooms. Fans will be encouraged to avoid standing in groups on the concourse. No in and out privileges will be granted.

Access to public elevators will be reserved for accessibility needs and caregivers of individuals with accessibility needs.

If fans in the stadium begin to feel ill, they should find help immediately. The stadium’s on-site medical team will be fully prepared to help and will have personal protective equipment. First aid rooms will be available on each side of the venue.

Face Coverings

Research has proven the effectiveness of face coverings in preventing the spread of Covid-19. Masks are required for any indoor areas such as restrooms and are recommended for fans while seated unless they are eating or drinking.

Cleaning & Hygiene

Practicing proper hygienic practices and making a habit of cleaning surfaces before and after use will help drastically reduce the risk of transmission. This includes, but is not limited to: using alcohol-based hand sanitizer, washing hands thoroughly, high touch surfaces, and avoid touching your face (unless with clean hands).

Protect, Detect & Training

If you think you might have come into contact with someone who is COVID-positive or you feel unwell and demonstrate symptoms of COVID-19, self-isolate and get tested. If we can detect the presence of the virus, it can help us and local health authorities fight the pandemic. Employees will be required to complete a self-assessment health questionnaire prior to each event, while spectators will agree to the symptoms self-assessment as part of their ticket purchasing process. Screening protocols will align with the ministry’s latest screening tools. Tim Hortons Field is also committed to providing training to all employees on the proper use of Personal Protective Equipment (PPE), correct cleaning procedures, and de-escalation training.

Cashless Stadium

All transactions at Tim Hortons Field will be 100% cashless. Accepted forms of payment will include VISA, MasterCard, Debit, and American Express.

  • Concessions will be 100% cashless. Purchases will be made using tap with VISA, MasterCard, Debit and American Express.
  • All retail locations, like all other areas throughout Tim Hortons Field, will be 100% cashless and will be spread out across the stadium.

Retail

To support less fan movement around the facility, additional retail kiosks will be available for fans across the stadium.

All retail locations, like all other areas throughout Tim Hortons Field, will be 100% cashless and will be spread out across the stadium.

Food & Beverage

Tim Hortons Field concessions will see the following changes for the 2021 season:

  • Promote 100% cashless transactions
  • Single serve condiments and individually packaged menu items
  • Staff training (PPE requirements and proper use)
    • Masks mandatory and eye protection recommended indoors or when physical distancing can’t be met.

Concessions will be 100% cashless. Purchases will be made using tap with VISA, MasterCard, Debit, and American Express. All food will be served in protective to-go packaging and all condiments and cutlery will be individually packaged. No items will be self-service, and all previously used condiment stations will be removed.

Concession lines will be marked with physical distancing floor markings/directional signage and will have stanchions in place to guide line-ups. Portable concession carts that can’t promote physical distancing will be removed from the East and West concourses to alleviate concourse congestion and create more space for traffic flow throughout the open concourse.

Concession menus will be reduced to limit offerings to increase speed of service and ensure only items that can be completely enclosed in packaging will be served.

All concession staff will wear masks and will wash their hands regularly. Protective barriers or face shields will be required at concession stands between the cashier and the fans to further limit contact.

The Coors Original bar and the Craft garden areas (located on the lower east concourse of the south and north ends) are in an open aired concourse. These beverage locations will remain open but the number of POS systems will be reduced to allow physical distancing. Enhanced activities such as a private DJ will be removed at this time to discourage social gathering in the concourse.

Stripes’ Jungle

The stadium playground will be closed and fenced off so fans will have no access.

Controlled Concourse Movement

Fans will be encouraged to remain in their designated seats throughout the game unless using the restroom or purchasing concessions. To reduce congestion on the concourse, signage will be in place (TV Displays) along with staff and volunteers to provide guidance/instruction to fans.

  • Concourse traffic will be monitored to avoid fan interaction while on the concourse.
  • When moving on stairwells and through the venue, fans will be instructed to remain to their right.
  • Announcements will be made reminding fans to maintain physical distance and not linger on the concourse.

Elevator Access

Access to public elevators will be reserved for accessibility needs, and caregivers or fans attending the game with the person.

Stadium Egress

Fans will be directed to exit via the same gate that they used to enter the stadium, a reverse of how they entered. When exiting seats for concessions or washrooms or following the match fans will be instructed to wait for aisles to clear and follow the instructions provided by ushers to avoid congestion and maintain physical distancing.

No in and out privileges 

Upon entry into the stadium, fans will be asked to immediately head to their seats unless they are requiring use of the washrooms. Fans will be encouraged to avoid standing in groups on the concourse. No in and out privileges will be granted.

Washrooms

Our organization and the City of Hamilton understand that washroom safety will be a high level of concern for fans returning to the venue based on the requirement of use and number of high touch points. To alleviate this concern there will be several measures put in place.

  • Pre-event cleaning and disinfecting will be completed before each event with a fogger disinfecting prior to opening the facility for each event.
  • Two hand sanitizer dispensers will be in place at each washroom, one upon entrance and one at exit.
  • All washrooms have touch-less sinks and hand dryers.
  • A dedicated cleaning staff member per washroom will be present to regularly clean and disinfect surfaces.
  • Post-event Health Canada approved disinfecting of all washrooms to occur immediately following each event.

Hand Sanitizer Stations

Our club will add 30+ sanitizer stations throughout the facility in areas that do not already have a hand sanitizer unit installed (specifically upon gate entry), making hand sanitizer readily available throughout the entire venue.

Fans will be encouraged to use hand sanitizer upon entry to the facility and will have access to other hand sanitizer units at all washrooms and common areas in their path of travel as well as being encouraged to wash their hands thoroughly whenever possible.

First Aid

If fans in the stadium begin to feel ill, they should find help immediately. The stadium’s on-site medical team will be fully prepared to help and will have personal protective equipment. First aid rooms will be available on each side of the venue.

If a fan feels ill at any point before leaving or on their way to the stadium, are showing any signs of COVID-19 symptoms or have come into contact with anyone who has a confirmed case of COVID-19, we ask them to be a good teammate and stay home.

Stadium Cleaning and Disinfecting Protocols  

To reduce the risk of transmission, additional sanitizer kiosks/stands will be installed throughout Tim Hortons Field.

Staff will regularly clean all high-touch surfaces with antibacterial spray and wipes. This includes all point-of-sale locations, restroom facilities, bag check locations and other common areas including indoor and outdoor furniture, high touch-point areas (doors, door handles, walls, handrails, elevator buttons, restroom stall door/dividers, toilets, sinks, arm rests, trash cans, counters and tables).

  • Only Health Canada approved disinfectant cleaner will be used throughout the facility.
  • Consistent with previous seasons, cleaning responsibilities will be the responsibility of the City of Hamilton and any contracted cleaning services. Cleaning staff levels will be increased to support a safe a gem free environment.
  • Suite and stadium waste will be removed from hospitality spaces/concourses through the game.
  • All cleaning staff will be trained as well as receive on-site training based on Ontario Public Health guidelines.
  • Cleaning staff will have designated cleaning/disinfecting responsibilities to ensure that they focus on their assigned areas and that no touch points are missed during sanitation